Job Description
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.
This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.
* Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.
Key Responsibilities
Provide onsite technical support for end-user computing devices and workplace technologies.
Troubleshoot and resolve hardware and software issues.
Support Microsoft Windows 10/11 and Microsoft 365 environments.
Perform desktop, laptop and peripheral installations, replacements and maintenance.
Provide "hands and eyes" support within the onsite data centre when required.
Assist users with day-to-day technical issues while delivering excellent customer service.
Log, update and manage support requests in line with agreed SLAs.
Work closely with technical teams to ensure timely issue resolution and successful device deployments.
Essential Skills & Experience
Strong knowledge of Microsoft Windows 10 and Windows 11.
Experience supporting Microsoft 365 applications.
Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
Basic Active Directory administration experience.
Experience supporting desktop and laptop hardware.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Desirable Skills
CompTIA A+.
Microsoft Fundamentals Certification.
Experience using ServiceNow or similar ITSM tools. xwwtmva
Mobile device support experience.
SC Cleared IT Support Engineer/EUC Support Engineer • Old Town, City of Edinburgh, United Kingdom
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