The Service Desk Manager is responsible for leading the day-to-day operation of the Technology Services Service Desk ensuring the delivery of high-quality IT support across Level 1 Level 2 and Level 3 support teams. The role is accountable for driving service excellence enhancing the customer experience managing operational performance and ensuring effective incident and service request management. Working collaboratively with technical teams third-party suppliers and key stakeholders the Service Desk Manager will promote continual service improvement and support the delivery of reliable customer-focused IT services.
Service Desk Manager • Chichester, England, UK
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