Talent.com
in-tech GmbH
Technical Leadin-tech GmbH • Stevenage, Hertfordshire, United Kingdom
Technical Lead

Technical Lead

in-tech GmbH • Stevenage, Hertfordshire, United Kingdom
3 days ago
Job type
  • Permanent
Job description

Job Description

Job Description:



If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.


As a specialist in electronics and software for the past 20 years, in-tech, an Infosys Company is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.



in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.



We are looking for Technical Lead will be responsible for providing Level 2 and Level 3 technical support for a portfolio of Commercial Off-The-Shelf (COTS) engineering applications and product development applications, including CAD, ALM, MBSE (Model-Based Systems Engineering), Requirements Management and Simulation tools used across the Aerospace & Defense and Engineering domains.



Location: Stevenage, United Kingdom (onsite)



Key Responsibilities:



  • Provide L2/L3 support for engineering applications (e.g., Creo, MATLAB, IBM ELM/DOORS, Cameo, E3 Cable, MOOD) and associated integrations.


Analyse and resolve complex incidents, service requests, and application-related issues within agreed SLAs.


Perform root cause analysis (RCA) and implement permanent fixes to prevent recurring problems.


Manage application availability, performance monitoring, health checks, and capacity considerations.


Plan and support application installations, upgrades, patches, hotfix deployments, and migrations.


Configure and maintain application environments, including user access, roles, permissions, licenses, certificates, and service accounts.


Ensure adherence to ITIL processes, driving Incident, Problem, Change, and Release Management activities.


Maintain and enhance integrations between engineering applications and connected platforms, including log analysis and integration troubleshooting.


Create and maintain support documentation, SOPs, knowledge articles, and runbooks; conduct Knowledge Transfer (KT) sessions.


Act as the primary technical escalation point for customers and internal support teams; coordinate with vendors for issue resolution.


Participate in CAB meetings, planned maintenance activities, and regular service review sessions, providing status reporting to stakeholders.


Identify automation opportunities, process improvements, and support transition/onboarding/stabilization of new applications into the AMS landscape.




Requirements:



  • Must be a UK National, based within reasonable commuting distance of Stevenage or willing to travel regularly to the Stevenage office/customer site.


Eligibility to obtain UK Security Check (SC) and/or Developed Vetting (DV) clearance; prior SC/DV clearance is highly preferred.


8–12+ years of experience supporting CAD or aerospace engineering applications in global AMS environments.


Minimum 3–5 years in a Technical Lead or similar senior support role, with proven ownership of application support and operations.


Hands-on administration and troubleshooting experience with Creo Parametric, Creo View, Creo Illustrate, and MATLAB.


Experience with Arbortext Aerospace & Defense, IBM Engineering Lifecycle Manager, IBM DOORS, Cameo Teamwork Cloud/MBSE tools, E3 Cable, and MOOD system administration/support.


Strong technical competencies in application installation, upgrades, patch management, user/access management, license management, and compliance monitoring.


Good understanding of database fundamentals (SQL Server and/or Oracle), including basic querying and performance awareness.


Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements.


Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills.


Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred.


Bachelor’s or master’s degree in mechanical engineering, Aerospace Engineering, or a related technical discipline.




Important Note:Candidate must be a UK National due to the nature of the customer environment and associated security requirements. xwwtmva



If you are interested, please share your CV across to OR you can attach it here.

Create a job alert for this search

Technical Lead • Stevenage, Hertfordshire, United Kingdom

Similar jobs

Electronics Technical Lead

MBDA UK LtdStevenage, England, GB
Full-time

Are you passionate about engineering? As a member of our Firing Units and Power Electronics team, this is a fantastic opportunity to play an integral role in delivering our products.Up to £52,500 d... Show more

 • Promoted

Technical Consultant

Xpertex LtdWelwyn Garden City, England, GB
Full-time

Designing and implementing technical solutions to fulfil customer needs, collaborating with senior customer stakeholders to understand their requirements.Providing technical support to customers, i... Show more

 • Promoted

Global Customs Tech Lead — AI-Driven & Flexible

Kuehne+NagelUxbridge, England, GB
Full-time

Kuehne+Nagel is seeking a Global Customs Development Head to drive the development of our customs technology platform in Uxbridge, UK.This senior role involves leading a multi-geography engineering... Show more

 • Promoted

Lead Buyer - Information Technology

Electus Recruitment SolutionsStevenage, England, GB
Permanent

Shape procurement strategies across a broad range of technology categories while developing your expertise in a highly collaborative international environment.This role offers the chance to take ow... Show more

 • Promoted

Information Technology Team Lead

LorienHemel Hempstead, England, GB
Full-time

This is an on-site role 5 days a week in Hemel Hampstead.I am looking for a IT Team Leader, to join an established internal IT function.This role offers a strong mix of hands‑on technical delivery,... Show more

 • Promoted

Programs and Solutions Lead - Digital and Tech Category (Procurement)

F. Hoffmann-La Roche AGWelwyn, England, GB
Full-time

Programs and Solutions Lead - Digital and Tech (Procurement) role sits within the Strategy and Solutions Chapter, where our mission is to orchestrate strategic priorities, catalyse value delivery f... Show more

 • Promoted

Senior Indirect Tax Technology Leader

Ford Motor CompanyDunton, England, GB
Full-time

Ford Motor Company is seeking a Senior Manager in Indirect Tax Technology, responsible for bridging the OTC, IT, and business areas.This role focuses on strategy and optimization of tax technology ... Show more

 • Promoted

Engineering Team Lead | Drive Technical Delivery & Growth

ExpleoStevenage, England, GB
Full-time

Expleo is seeking Engineering Team Leads at our Stevenage location.You will oversee engineering projects, ensuring high-quality delivery and managing team performance.Responsibilities include suppo... Show more

 • Promoted

Technical Account Manager

WebrecruitSt Albans, GB
Full-time

St Albans, Hertfordshire (with hybrid working).Are you ready to take ownership of a high-profile customer relationship and help shape how a sophisticated digital solution is used across a global bu... Show more

 • Promoted

Guidewire Delivery Lead: Scale Insurance Tech

CognizantLondon Colney, England, GB
Full-time

Cognizant is seeking an experienced Guidewire Delivery Lead to scale our Guidewire capability across multiple opportunities in the insurance domain.You will mobilise teams, shape delivery governanc... Show more

 • Promoted

IT Team Lead

Searchability (UK) LtdStevenage, GB
Full-time

Level 2 Onsite IT Lead Technician.This is a hands-on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuri... Show more

 • Promoted

Global Quality Improvement Lead - ISANKE/ICS

LeonardoLuton, England, GB
Full-time

Leonardo is seeking a Quality Improvement Lead for the exciting GCAP Electronics Evolution Consortium project at its Reading site, initially based in Luton.The role involves driving quality improve... Show more

 • Promoted

Environment & Release Lead — Cloud, CI/CD & Automation

AdditionWatford, England, GB
Full-time

Addition is seeking a skilled professional for environment and release management in Watford.This role is pivotal for ensuring technology delivers stability and innovation.You will shape the releas... Show more

 • Promoted

Information Technology Team Lead

Searchability®Stevenage, England, GB
Full-time

We're looking for an experienced.Level 2 Onsite IT Lead Technician.This is a hands‑on role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintai... Show more

 • Promoted

Platform Chapter Lead

easyJet Airline Company PLCLuton, England, GB
Full-time

Job Description - Platform Chapter Lead - Engineering (17129).Platform Chapter Lead - Engineering ( 17129 ).We are easyJet - a FTSE-250 listed, £multi-billion low-cost airline that serves tens of m... Show more

 • Promoted

Senior 2nd Line Technical Analyst - Employee-Owned

Cambridge Support LtdSt. Neots, England, GB
Full-time

Cambridge Support Ltd is seeking a Technical Analyst to join their growing team in St.In this full-time role, you will investigate and resolve technical issues while ensuring excellent customer ser... Show more

 • Promoted

Technical Manager

RubixWhetstone, ENG, GB
Full-time

Rubix Valve Technology is a specialist channel focussed upon the supply of engineered valves and ancillary products into high-value project-based customers.The Technical Manager will contribute tow... Show more

 • Promoted

Technology Support Lead

Nugi TechEaling, England, GB
Full-time

At NugiTech, we build software that helps organisations compete globally and solve real‑world problems with innovative, future‑ready products.As Technology Support Lead, you will oversee technical ... Show more

 • Promoted

Electronics Technical Lead

MBDAStevenage, England, GB
Full-time

Are you passionate about engineering? As a member of our Firing Units and Power Electronics team, this is a fantastic opportunity to play an integral role in delivering our products.Up to £52,500 d... Show more

 • Promoted

D365 Environment & Release Lead — Hybrid with Benefits

Costa CoffeeSt Albans, England, GB
Full-time

Costa Coffee is seeking an Environment and Release Manager to join our team in St Albans with hybrid work.You will ensure environments are built, configured, and maintained with proper release cont... Show more