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Digital Realty Global
Training and Enablement Lead Global Customer SuccessDigital Realty Global • London, England, UK
Training and Enablement Lead Global Customer Success

Training and Enablement Lead Global Customer Success

Digital Realty Global • London, England, UK
5 days ago
Job type
  • Full-time
Job description
Description

Your role

The Global Customer Success Enablement & Development Lead designs and delivers scalable learning enablement and capability-building programs for the global Customer Success organization. This role ensures teams have the skills tools and resources needed to improve customer outcomes adoption retention growth and advocacy while delivering a consistent customer experience across regions.

What youll do

  • Lead the global Customer Success enablement and development strategy aligned to business priorities customer outcomes and organizational goals.
  • Identify capability gaps and learning needs through stakeholder input assessments surveys performance insights and business data.
  • Design deliver and continuously improve scalable programs for onboarding role-based learning leadership development customer engagement value realization renewals growth and advocacy.
  • Create and maintain enablement content including training materials playbooks guides digital learning certifications and knowledge-sharing resources.
  • Facilitate workshops webinars learning events leadership development sessions and community forums that promote best practices and consistent ways of working.
  • Manage learning tools governance processes content updates participation records certifications and development progress to ensure a consistent learner experience.
  • Measure program effectiveness using feedback learning outcomes adoption data enablement metrics and business impact insights; share recommendations with leadership.
  • Partner with Customer Success leadership HR Product Sales Marketing Operations Support and subject matter experts to align enablement with business priorities and regional needs.

What youll need

  • Bachelors degree in Learning & Development Business Organizational Development Human Resources or a related field; advanced degree or relevant qualification preferred.
  • Significant experience leading global enablement learning workforce development or capability-building programs for Customer Success Sales Services or other customer-facing teams.
  • Strong understanding of Customer Success principles customer lifecycle management customer experience best practices renewal cycles health scores onboarding frameworks and advocacy programs.
  • Experience working across global regions cultures time zones and matrixed organizations with the ability to tailor programs to regional needs while maintaining global consistency.
  • Expertise in adult learning instructional design digital learning platforms facilitation coaching program management stakeholder engagement and change management.
  • Proficiency with learning management systems enablement/content management tools CRM platforms and analytics tools such as Workday Learning Docebo Seismic Salesforce Tableau or Power BI.
  • Strong analytical communication and relationship-building skills with the ability to use data and feedback to improve program effectiveness and demonstrate business impact.
  • Relevant certifications in Learning & Development Instructional Design Coaching Customer Success or Change Management preferred.
  • Ability to work effectively across global teams and time zones; travel may be required. High proficiency in English required; additional languages are a plus.



Employment Type : Full-Time
Department / Functional Area: Business Operations
Experience: years
Vacancy: 1
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Training and Enablement Lead Global Customer Success • London, England, UK

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