Job Description
Job Description:
Please make sure you read the following details carefully before making any applications.
Job Title: Onboarding Executive
Location: London (Hybrid - 2 days per week in office)
Contract: Permanent, Full-Time | Mon-Fri
Our client is a fast-growing, privately owned retail business with a strong national presence and an ambitious digital roadmap. As part of their continued expansion, they're looking for Onboarding Executive to join their Marketplace team. This is a pivotal role that sits at the intersection of new business, seller experience, and operations.
The Role
You'll own the onboarding journey for new third-party sellers joining their marketplace platform. From initial sign-up through to handover to the account management team, you'll be the key point of contact. This includes guiding sellers through product listings, compliance requirements, and platform tools to set them up for long-term success.
What You'll Be Doing
Conducting seller vetting and compliance checks
Supporting sellers with product listing, optimisation, and operational setup
Tracking seller progress and KPIs across their first 4-6 months
Delivering onboarding training sessions to new sellers
Using Zendesk to manage seller queries and ensure timely resolution
Collaborating with internal teams including Account Management, Finance, Marketing, and Compliance
Producing reports to support performance tracking and decision-making
What We're Looking For
Familiarity with marketplace platforms and product listing processes
Strong communication and problem-solving skills
High attention to detail with the ability to juggle multiple priorities
Confident using Microsoft Excel (formulas, data analysis)
A collaborative team player who's comfortable working cross-functionally
This is a brilliant opportunity for someone looking to build a career in marketplace and ecommerce operations, within a supportive and fast-paced environment. xwwtmva
£1 / year
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