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Japanese Food Company
Operation Coordinator
Location: South London onsite only
Salary: up to 32K GBP
Working hours: 11:00-20:00
Responsibilities include:
• Route planning on a daily and regularly scheduled basis, for a fleet of approximately 20 vehicles
delivering around 200+ orders per day
• Optimising route efficiency by analysing destinations, vehicle weights, driver hours, and
customer requirements
• Paying due attention to speed limits, achievable schedules, and/or journey times
• Organising alternate delivery arrangements where needed, for example by third-party
transport partners or minicabs
• Communicating routes to drivers and giving special delivery instructions as needed
• General support working closely with the operations team covering Compliance, Driver debrief,
dealing with customer queries and discrepancies
• Performing any other reasonable management requests as needed
• Support the Operations team with compliance activities, driver debriefs, and resolution of
customer queries or delivery discrepancies.
• Maintain accurate operational records and documentation in line with company procedures
and audit requirements.
• Work collaboratively with Fish Production teams and warehouse to ensure alignment with
transport and operational plans.
• Interact with colleagues, drivers, customers, and partners at all times in a courteous and
professional manner.
• Carry out any other reasonable duties or management requests in line with the needs of the
business.
Skills and Qualifications
• Prior experience in transport route planning preferable but not essential
• Good knowledge of UK geography and roads
• Understanding of HGV/van operations and legislation preferable (OLAT or similar)
• Good verbal and written communication skills
• Can work cohesively within an existing and growing team
• Can learn new processes efficiently and follow procedures thoroughly
• Good phone manner, good interpersonal skills
• Flexible and adaptable approach
• Ability to multi-task in a fast-paced environment
• Good computer skills and familiarity with Microsoft Office (Excel, Word, Outlook)
• Experience of Delivery Routing System such as Paragon is a big advantage
Transport Operation Planner • Chessington, Surrey, UK
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