Customer Service and Admin Assistant FTC 6 Months

Customer Service Administrator Fixed Term Contract 6 Months

Salary: 26500 per annum. Hybrid Working

Join Countrywide Environmental and Help Deliver Outstanding Customer Service

Are you an organised and customer-focused administrator who enjoys helping people solving problems and keeping things running smoothly behind the scenes

Do you thrive in a fast-paced environment where no two days are the same

Were looking for a Customer Service Administrator to join our friendly and professional team. This is a fantastic opportunity to play a vital role in supporting our customers field technicians and wider business operations while developing your career within a growing and successful organisation.

If youre a strong communicator with excellent attention to detail and a positive can-do attitude wed love to hear from you. Please note this is a hybrid role with 3 days a week from our office in Newbury Berkshire.

The Role

As a Customer Service Administrator youll be the first point of contact for many of our customers providing exceptional service and ensuring enquiries are handled professionally and efficiently.

Youll support the day-to-day operation of the business by coordinating service appointments assisting field technicians managing customer documentation and ensuring our internal systems remain accurate and up to date.

This is a varied role that combines customer service administration scheduling data management and operational support.

What Youll Be Doing

Customer Service & Communication

• Managing incoming customer enquiries via telephone email and internal systems.
• Providing accurate information and resolving customer queries promptly.
• Handling customer complaints professionally and supporting their resolution.
• Following up with customers to ensure satisfaction and maintain excellent service standards.
• Taking card payments and processing customer transactions.

Scheduling & Operational Support

• Scheduling and coordinating pest control service appointments.
• Supporting field technicians with documentation certificates and operational requirements.
• Liaising with different departments to ensure smooth service delivery.
• Assisting with the dispatch and coordination of technicians.
• Supporting the sales team with administrative activities and customer communications.

Administration & Data Management

• Processing service requests quotations and invoices accurately.
• Maintaining and updating customer records within company systems.
• Logging incoming calls enquiries and business opportunities.
• Supporting customer compliance requirements including BRC audit documentation and reporting.
• Creating and maintaining COSHH folders certificates and other compliance documents.
• Managing timesheets and supporting payroll-related administration.
• Generating reports and assisting with business data analysis.

Office & Business Support

• Managing incoming and outgoing post.
• Monitoring and ordering office supplies.
• Supporting the management of the telephone system.
• Assisting with vehicle compliance data and health & safety administration.
• Providing general office and administrative support to the wider business.

What Were Looking For

Essential Skills & Experience

• Previous experience in a customer service administration or office support role.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High attention to detail and accuracy.
• Strong customer service skills and a professional telephone manner.
• Good working knowledge of Microsoft Office including Word Excel and Outlook.
• Experience using CRM systems or internal databases.
• Ability to work both independently and as part of a team.
• Positive attitude with a proactive approach to problem-solving.

Desirable

• Experience within a service-based facilities management or field-service environment.
• Experience supporting operational or engineering teams.
• Knowledge of compliance documentation and audit administration.
• Experience working with scheduling systems or service management software.

Why Join Countrywide Environmental

• Competitive salary of 26500 per annum.
• Varied role where every day brings something different.
• Friendly supportive and collaborative team environment.
• Opportunity to work closely with multiple areas of the business.
• Ongoing training and development opportunities.
• A growing company where your contribution is genuinely valued.
• Opportunity to build a long-term career within a successful organisation.

About You

Youll be someone who enjoys helping others takes pride in delivering excellent customer service and thrives in a busy environment.

Youre highly organised dependable and enjoy being the person who keeps everything running smoothly. Whether youre supporting customers coordinating technicians or managing important business documentation youll bring professionalism attention to detail and a positive attitude to everything you do.

Most importantly youll enjoy being part of a team and making a real difference to both customers and colleagues every day.

Apply today or contact to find out more

Required Experience:

Contract

Employment Type : Full-Time
Experience: years
Vacancy: 1