Customer Advisor Private Medical Insurance

Customer Advisor - Private Medical Insurance
Starting salary 26900 plus bonus pension and excellent benefits - we also offer a 40-hour contract which has an enhanced salary of up to 33885. Part-time optionsalso available after the initial 18-week training period. Working hours: Monday to Friday 08:00 18:30 (flexible shifts) plus 1 in 7 Saturdays between 08:00 13:00. No bank holiday working.

Do you love helping people and making a real difference

Are you someone who thrives in a fast-paced environment and builds great relationships with ease If youre passionate about doing the right thing for customers and supporting people when they need it most wed love to hear from you.

A bit about the job

As a Health Claims Specialist youll support customers who contact us regarding their health insurance cover and treatment options.

Youll take time to understand their circumstances review policy information and make informed decisions about whats covered under their plan. Most importantly youll help customers understand their options and access the care they need.

Every conversation is different and every day gives you the opportunity to make a genuine difference to someones experience.

Day to day youll:

• Support customers with health insurance claims and treatment enquiries

• Resolve customer concerns and questions with empathy and professionalism using your judgement to access the claims

• Make decisions on whether treatment is covered under the policy and explain this clearly

• Help customers access the right specialists hospitals and treatment pathways

• Work closely with colleagues and healthcare providers to deliver the best outcomes

Its a role where youll be trusted to make decisions and have a real impact on peoples experiences.

Training and support

No previous insurance experience No problem.

Well invest in you through a comprehensive 18-week training programme giving you the skills knowledge and confidence to build a long-term career with Aviva.

Skills and experience were looking for

• Enjoy helping people and building relationships

• Can balance empathy with decision making

• Enjoy solving problems and taking ownership

• Pay attention to detail and can interpret information confidently

• Insurance or financial services experience is a bonus but not essential.

What youll get for this role

Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between 26900 and 29650 (depending on location skills experience and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to 33885.

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.

• Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.

• 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts

• Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carers leave

• Flexible benefits to suit you including sustainability options such as cycle to work

• Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box Even if you dont we would still encourage you to apply. We also consider all forms of flexible working including part time and job shares.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

Wed love it if you could submit your application online. If you require an alternative method of applying or if you have any queries in relation to the vacancy please contact Navya Elligeti at

Required Experience:

Unclear Seniority

Employment Type : Advisor
Experience: years
Vacancy: 1