The Role Outline: Your Shift at a Glance
Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up. You will ensure the efficient operation of the Leisure Reception Desk, take bookings, resolve queries, and get to know our customers so they always leave looking forward to their next visit.
Why Village?At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.
How the Village ThrivesWe live our culture through four simple commitments:
We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We demonstrate detailed product knowledge and take every opportunity to naturally upsell into retail sales.
We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and liaise closely with the Leisure Club Sales Team to sell the experience effectively.
We Care: We care about our impact on guests, the community, and each other. We assist members in a friendly, courteous manner and make every effort to resolve any queries or problems politely.
As our Leisure Receptionist, you are the face of the club. We trust you to handle:
The Ultimate Welcome: Delivering a warm, friendly greeting on arrival and ensuring expectations are met at every single opportunity.
Smooth Operations: Running the desk efficiently, recording all booking details accurately, and ensuring only bona fide members and guests gain entry to the club.
Immaculate Standards: Keeping the reception area clean and ready to welcome people, while maintaining impeccable personal presentation at all times.
Knowing Your Stuff: Mastering your product knowledge across the whole hotel, assisting with special promotions, and offering great advice on our facilities and opening times.
Safe & Secure: Adhering fully to cash handling, security, and emergency procedures, alongside all Health and Safety obligations and Licensing Laws.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your desk, handle enquiries promptly, and communicate clearly with the team.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.
The Perks: What's In It For You?Gym Membership: 2 x complimentary gym memberships at your home hotel.
Hotel Stays: Hotel rooms from 20 across 35 hotels.
Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
Retail & Lifestyle: Hundreds of brand discounts via the Village app.
Support: 24/7 Mental Health support via our Employee Assistance Programme.
We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.
Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
Leisure Receptionist - Swansea • Swansea, Swansea (Abertawe), United Kingdom
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