Due to continued expansion our client, a well-established and reputable travel company is actively seeking an experienced, self-driven and dedicated Travel & Tours Reservation Consultant to complement their supportive, energetic and mission-driven team. Reporting directly to the Sales & Operations Manager, key responsibilities will include: * Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation * Use effective communication skills to build rapport with clients and exceed their expectations * Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner * Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs * Understand the needs of customers and work to simplify the tour booking process wherever possible * Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible * Build long term relationships and maximise the retention of clients through excellent customer service and product delivery * Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible * Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and ...
Travel, Tours & Reservations Consultant • London, London, UK
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