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AccorCorpo
Group Solution Expert (FTC 12 months) - M/F/XAccorCorpo • London, England, United Kingdom
Group Solution Expert (FTC 12 months) - M/F/X

Group Solution Expert (FTC 12 months) - M/F/X

AccorCorpo • London, England, United Kingdom
9 days ago
Job type
  • Full-time
Job description
Job Description

Here is where your greatest challenge awaits you:

    Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.

    Your mission:

    Group booking requests

    • Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
    • Advise and recommend the hotels that best suit client needs and Accor sales priorities
    • Stay organised and multi-task to handle several enquiries at once

    Relationships

    • Maintain strong, professional relationships with customers, hotels and sales teams
    • Increase sales and improve confirmation and realization ratios
    • Negotiate prices with clients and hotels

    GSE strategy

    • Support the implementation and achievement of the GSE strategy and targets
    • Stay up to date on market information, trends and competitors
    • Make full use of the GSE tools – Back You and Anais (Salesforce)
    • Attend internal and external M&E and sales events when required

    Tools and teamwork

    • Work with Salesforce (Anais) and Back You – full training provided
    • Work within a team with a proactive, result-oriented approach and strong customer focus
    • Help drive conversion and achieve the annual M&E targets

    Qualifications

    And you?

    • 2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
    • Fluent English, Spanish is a plus
    • strong M&E market knowledge (UK / ENA)
    • Good organizational skills and geographical knowledge of Europe
    • Proficient in Excel and PowerPoint


    Additional Information

    Accor dares to impact:

    - the world

    • Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
    • We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

    - your career:

    • We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
    • Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

    What’s in there for you?

    • Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
    • Package of benefits and perks of working for Accor
    • Work in a multi-national team
    • Hybrid way of working
    • Talent development opportunities
    • Access to a comprehensive training catalogue within our Accor Academy
    • Option to further develop and grow in- and outside of the region or globally
    • Various ESG activities & initiatives

    If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.

    #WeAreHeartists

    #HospitalityIsAWorkOfHeart

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    Group Solution Expert (FTC 12 months) - M/F/X • London, England, United Kingdom

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