Talent.com
DPD Group UK
Customer Service Advisor Register your interestDPD Group UK • Norwich, England, UK
Customer Service Advisor Register your interest

Customer Service Advisor Register your interest

DPD Group UK • Norwich, England, UK
15 hours ago
Job type
  • Full-time
Job description

Register your interest to become an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers Shift Managers and Operations Managers to identify issues proactively problem solve and take accountability and ownership for resolving these issues.

Youll also be focussed on;

  • Answer any queries with relation to a delivery status and supplying Proof of Delivery (POD)
  • Carrying out thorough investigations for missing parcels and resolving delivery disputes
  • Promoting company products and services to new and existing customers

Qualifications :

What were looking for;

  • You will have proven and demonstrable experience of working in a fast paced customer service environment
  • You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
  • You will be polite and professional at all times and have a willingness to go the extra mile to exceed customer expectations.
  • Excellent administration skills with the ability to use Microsoft Office programmes
  • Demonstrate high levels of self-motivation and initiative to effectively problem solve.
  • Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Hard Work and Accountability.


Additional Information :

    About our benefits:

    We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

    • Holiday trading
    • Enhanced maternity and paternity package
    • Free life assurance of 4 x salary on joining the pension scheme
    • Free onsite car parking for all employees
    • Health Kiosks visiting every location
    • Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
    • Milestone Days off to celebrate with your family and friends
    • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

    Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.

    If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.


    Remote Work :

    No


    Employment Type :

    Full-time


    Experience: years
    Vacancy: 1

    Create a job alert for this search

    Customer Service Advisor Register your interest • Norwich, England, UK

    Similar jobs

    Care Assistant

    CeraLong Stratton, England, GB
    Full-time +1

    Join Cera as a Care Assistant in Long Stratton.You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.... Show more

     • Promoted

    Property Manager

    The Travel ChapterSaxmundham, England, United Kingdom
    Full-time +1

    Monday to Saturday between 09:00–17:00, plus.Saxmundham office based, with regular local travel around the region.Our Property Management Service is a fast-moving department that keeps everything r... Show more

    Veterinary Surgeon - Small Animal

    Inspiring Vet CareSheringham, England, GB
    Full-time

    Salary up to £75,000 DOE, up to £5,000 Relocation Allowance, Up to £5,000 Welcome Bonus.As a Senior Veterinary Surgeon, you will work closely with the Director of Practice and Clinical Services to ... Show more

     • Promoted

    Onshore Senior HSE Advisor

    AVENTANorwich, England, GB
    Full-time

    Get AI-powered advice on this job and more exclusive features.Aventa is seeking, on behalf of our client—a leading developer in the offshore renewable energy sector—a.This role offers a unique oppo... Show more

     • Promoted

    CLASS 1 DRIVERS

    The Best ConnectionEngland, Suffolk, Bungay
    £15.00–£19.00 hourly
    Full-time +1
    Quick Apply

    FLEXIBLE WORK -PICK YOUR OWN SHIFTS - WE CAN WORK AROUND YOU.Class 1 Drivers to work on an Ad-Hoc basis.All work is clean and light, and you will be completing refrigerated trunk runs to central hu... Show more

    CAREGiver Role in Cromer and Sheringham

    Home InsteadSheringham, England, GB
    Full-time

    Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people.With minimum visits of one hour, award winning training and an excellent rep... Show more

     • Promoted

    Dispensary Manager

    Suffolk LMCFramlingham, England, GB
    Full-time

    Are you a Pharmacy Technician looking for a role where you can really shape how a dispensary runs?.We re looking for a Dispensary Manager to take responsibility for the day-to-day running of our di... Show more

     • Promoted

    HSE Advisor

    Integrate Engineering ResourcesNorwich, England, GB
    Full-time

    Our client is a leading construction/maintenance organisation operating throughout the UK and Europe, providing specialist mechanical installation services to major projects surrounding the Energy,... Show more

     • Promoted

    Mobile Response Officer - Norwich

    Dardan Security LtdNorwich, England, GB
    Full-time

    Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff.We combine the best in technology, mobile services, physical gua... Show more

     • Promoted

    Care Assistant

    Cera CareLong Stratton, England, GB
    Full-time +1

    Join Cera as a Care Assistant in Long Stratton.You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes.... Show more

     • Promoted

    Senior Small Animal Veterinary Surgeon – Lead & Mentor

    Inspiring Vet CareSheringham, England, GB
    Full-time

    Inspiring Vet Care in Sheringham is seeking a Senior Veterinary Surgeon to enhance clinical standards and mentor colleagues.This role involves hands-on clinical work and leadership responsibilities... Show more

     • Promoted

    On‑Site HSE Advisor — Large Chemical Project (6 Months)

    Integrate Engineering ResourcesNorwich, England, GB
    Full-time

    A leading construction/maintenance organisation in the UK is looking for an HSE Advisor to support health and safety practices on large construction projects.The ideal candidate will have experienc... Show more

     • Promoted

    Gas Service & Breakdown Engineer — Van + Life Insurance

    47 Recruitment LimitedNorwich, England, GB
    Full-time

    A recruitment agency seeks a Gas Service and Breakdown Engineer for a full-time role in Norwich.You will be responsible for carrying out maintenance and repairs on gas appliances, ensuring customer... Show more

     • Promoted

    Experienced Refrigeration Service & Diagnostic Engineer

    Secker & Sons LtdNorwich, England, GB
    Full-time +1

    Experienced Refrigeration Service & Diagnostic Engineer.Based in East Anglia (Norfolk, Suffolk, Essex, or Cambridgeshire).We’re looking for an experienced Commercial Refrigeration Service Engineer ... Show more

     • Promoted

    Retail Sales Assistant Keyholder - Temporary Contract

    The WorksSheringham, England, United Kingdom
    Temporary

    Retail Sales Assistant Keyholder - Temporary Contract.We inspire reading, learning, creativity and play.You could recommend the paint set that helps someone discover their inner artist.The book tha... Show more

    Field Sales Representative

    Virgin Media O2Norwich, GB
    Full-time

    As a Field Sales Advisor, youll represent Virgin Media O2 out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to e... Show more

     • Promoted

    Field Service Engineer - £30,000 - £42,500 A Year

    Pioneer SelectionTivetshall St. Mary, United Kingdom Of Great Britain And Northern Ireland, UK
    Full-time

    Experienced Field Service Engineer needed for a market-leading materials handling company.Responsibilities include servicing and maintaining equipment. Show more

     • Promoted • New!

    Personal Assistant for two young females P/T in Sheringham

    UKCIL LtdSheringham, England, GB
    Full-time

    Personal Assistant for two young females P/T in Sheringham - Sheringham - NR26.I am looking to recruit additional Personal Assistants to support two young ladies with Down’s syndrome in their own h... Show more

     • Promoted

    Customer Service Representative Agent Work From Home - Remote Online Panelists

    ApexFocusGroupNorwich, Norfolk, GB
    Remote
    Full-time +3

    Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more

     • Promoted

    Senior Refrigeration Service & Diagnostics Engineer

    Secker & Sons LtdNorwich, England, GB
    Full-time

    Secker & Sons Ltd in East Anglia is seeking an Experienced Refrigeration Service & Diagnostic Engineer.The role involves diagnosing, repairing, and maintaining refrigeration and air conditioning sy... Show more