Improvement & Innovation Hub Manager

Job Description

As the Improvement & Innovation Hub Manager, you'll be responsible for the support, maintenance, governance and evolution of core enterprise systems, particularly Microsoft Dynamics 365 and its integrated ecosystem, ensuring they effectively enable the organisation to run and grow the business. You'll also lead the development and governance of platform capabilities including D365, Power Platform, Power BI and emerging AI solutions, ensuring alignment with business strategy and maximising return on technology investment.

Working closely with Programme Delivery, Strategy and Change, business stakeholders, and the Enterprise AI Manager, you'll help ensure technology changes are embedded effectively through high-quality training, adoption support and clear operating models.

What you'll do

• Own the support, stability, governance and continuous improvement of D365 and associated enterprise platforms, ensuring they remain current, reliable and aligned to business needs.
• Define and shape the future direction of D365, Power Platform, Power BI and AI-enabled capabilities, balancing innovation, control and return on technology investment.
• Establish clear governance, operating models and decision frameworks for platform change, citizen development, automation and buy/build/extend choices.
• Work with partners, suppliers and internal teams to ensure effective delivery, support and evolution of enterprise platform services.
• Identify and deliver opportunities to improve business processes through automation, data insight, AI and platform capability.
• Lead the adoption and embedding of system changes delivered through continuous improvement and transformation initiatives, including scalable training, guidance and enablement.
• Partner closely with Programme Delivery, Strategy and Change, the Enterprise AI Manager and business stakeholders to ensure technology changes deliver measurable business outcomes.
• Lead and develop a high-performing team focused on service excellence, ownership, customer-centric delivery and continuous improvement

Qualifications

We're interested in hearing from people who can demonstrate experience in:

• Leading and evolving enterprise platforms to support business growth, efficiency and transformation.
• Defining governance, operating models and controls that balance innovation, risk and value.
• Driving business improvement through automation, data, analytics and AI-enabled capabilities.
• Translating business needs into scalable technology solutions and measurable outcomes.
• Building adoption, engagement and capability through effective change, communication and enablement.
• Developing high-performing teams, partners and stakeholder relationships.
• Combining strategic thinking with strong operational execution.

How you'll show up

• Builds trusted relationships and works collaboratively across teams, functions and geographies.
• Leads with curiosity, challenges constructively and seeks opportunities to improve how things are done.
• Balances strategic thinking with pragmatic delivery, turning ideas into meaningful business outcomes.
• Communicates clearly and influences effectively at all levels of the organisation.
• Creates an environment of accountability, ownership and continuous improvement.
• Is customer-focused, commercially minded and driven by delivering value.
• Brings energy, resilience and a positive approach to change.

Additional Information

Why join Insights?

This is an exciting opportunity to shape the future of enterprise technology, AI adoption and business improvement across a global organisation. You'll work with passionate colleagues, influence strategic technology decisions and help drive meaningful change that enables our people and business to thrive.

If you're passionate about innovation, enterprise platforms and driving positive business outcomes through technology, we'd love to hear from you.

Benefits:

• 37 days holidays
• Discretionary Annual Bonus
• Private Medical Insurance
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gymflex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/