JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
We are seeking a part time (35 hours per week) proactive and customer-focused 1st Line IT Support Technician to join our growing IT team. You will be the first point of contact for internal users requiring technical assistance, helping to resolve issues related to hardware, software, networks, and other IT systems.
Act as the first point of contact for all IT support queries via phone, email, and helpdesk ticketing system.
Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, operating systems, and Microsoft 365 applications.
Escalate more complex issues to 2nd/3rd line support as needed.
Log all incidents and service requests accurately, ensuring timely updates and resolution.
Set up and configure new user accounts, hardware, and software.
Maintain documentation of systems, procedures, and resolutions.
Assist with IT onboarding for new starters and provide basic user training when necessary.
Monitor and maintain IT assets and inventory.
Essential
A minimum of 1 years’ experience in IT support role or technology field
Knowledge of Computer Systems and the internet
Knowledge of IT Software and Hardware (Microsoft Windows/Dell/HP)
Methodical Thinking and Decision Making
Recognised industry Certification(s)
Trained and or experienced O365.
Trained and or experienced with Windows 11
Trained and or experienced with Dell / HP & Canon hardware.
Desirable
CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications.
Experience in a similar 1st line support environment.
Understanding of ITIL practices.
This is a part time role, based onsite in Harley St, 35 hours per week. Travel to other clinics may also be required from time to time.
32 days annual leave including bank holidays
Life assurance
Pension plan
Workplace Nursery Scheme
MyGym discounts
Staff treatment discounts
EV Car Scheme and Cycle2Work
Perkbox benefits platform
Health and wellness programmes
Ongoing learning and development opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
1st Line IT Support Technician • London, England, United Kingdom
Aquis Exchange is looking for a 1st Line Support Analyst based in London.This role involves providing desktop support across Aquis offices, requiring onsite presence for 4 days a week in the London... Show more
Becrypt is seeking a driven Tier 1 Customer Support Engineer to join the Helpdesk team.You will provide first line technical support and guidance to users, logging incidents and working with the Te... Show more
For our Innovation & Technology division in London we are looking to hire an IT Support Engineer at Berenberg.You will work closely with business units, supporting legacy systems and modern technol... Show more
Competitive Compensation and Benefits.Business Connectivity Reimbursement (Phone/Internet).Gym Membership or Equipment Reimbursement.LinkedIn Learning Subscription.Tuition Reimbursement After One Y... Show more
A leading technology company is seeking an IT Support Associate to provide hardware and software support to employees in Greater London.Responsibilities include troubleshooting issues across Window... Show more
A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications.The role includes efficient triage of issues, monitoring productio... Show more
Radiant Systems Inc is seeking an experienced IT Technician – Level III to join its London team.In this role, you will act as a senior escalation point, providing advanced technical support across ... Show more
Opus Recruitment Solutions is seeking a 2nd Line Support Engineer for their growing team in the United Kingdom.The role involves leading technical investigations and resolving issues across various... Show more
Lancashire Insurance Group is looking for an IT Service Desk Support professional to provide essential technical support to staff primarily in London but also in Bermuda and Australia.The role enta... Show more
IT Support Engineer with 1 and 2 Level Support.Our Client is a very successful bank with offices across Europe and the Middle East.The Client is looking to recruit a 1st & 2nd Line IT Support Engin... Show more
Ashurst Perkins Coie in London is seeking a qualified and dynamic Service Desk Support Technician to join the Immediate Response Team.The role focuses on routing requests to a centralized desk and ... Show more
A leading IT support firm in Greater London seeks a 2nd/3rd Line Support Engineer to join their team.The ideal candidate will have over 2 years of experience in IT support, proficient in Microsoft ... Show more
A UK-based IT services company is seeking a Helpdesk Engineer to provide 1st and 2nd line IT support for corporate users.You will manage incidents using IT ticketing systems and configure support f... Show more
Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.Effectively record, document and communicate worka... Show more
Foxtons, UK is seeking an enthusiastic 1st/2nd line Helpdesk Support to assist staff with hardware and software issues via phone, email and a ticketing system.You’ll administer user accounts and pe... Show more
Sharepoint Guidance Ltd is seeking a 2nd line engineer to join their team in Greater London.The ideal candidate will have recent IT support experience and excellent communication skills.Responsibil... Show more
Join us at ITRM’s Intelligent AI Solutions Showcase.Line Technical Support Analyst: Sidcup-Based Role.As a 1st Line Technical Support Analyst, you are the first point of contact for clients requiri... Show more
A leading IT support firm is seeking a Level One Engineer to provide first-level technical support.This entry-level role involves resolving basic technical issues, managing user accounts, and utili... Show more
Paddington, London - Onsite 5 days per week.Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to... Show more
A reputable IT services firm in London is seeking a skilled 3rd line Engineer to join their dynamic team.In this full-time role, you will manage client IT needs, implement technical solutions, and ... Show more
%20Ltd.){kind=logo}
