Visual Merchandiser

Department: Retail Operations Location: Sunderland - Customer Support Centre Compensation:£33,000 - £38,000 / year Description Were looking for a creative and commercially minded Visual Merchandiser to help create beautiful, inspiring showroom environments that encourage customers to imagine our furniture in their own homes. Working across our retail estate, The Visual Merchandiser is responsible for creating inspiring, commercially effective showroom environments that enhance the customer experience, strengthen the brand, and maximise sales opportunities across multiple retail stores. The role ensures all displays showcase our sofas and accessories in a way that reflects current trends, seasonal campaigns, and the companys visual merchandising standards. Working closely with Retail Operations, Buying, Marketing, and Store Management teams, the Visual Merchandiser ensures consistency of presentation while adapting layouts to suit individual store formats and local customer demographics. This role requires regular travel across all company locations. What does the role involve? * Ensure showroom displays reflect the companys brand standards and customer proposition. * Maintain exceptional visual standards across all parts of the showrooms. * Optimise showroom layouts to improve customer flow and maximise sales opportunities. * Implement new store layouts, refurbishments, relocations, and display updates. * Review store layouts regularly and recommend improvements based on customer behaviour and commercial performance. * Implement promotional displays in line with marketing activity and product launches. * Ensure POS materials, signage, graphics, and promotional messaging are correctly installed and maintained. * Use sales performance and customer insights to inform merchandising decisions. * Work alongside Merchandise and Retail teams to identify opportunities to improve product visibility. * Balance creative presentation with commercial objectives. * Support stores in achieving sales targets through effective product presentation. * Conduct visual merchandising audits and provide constructive feedback to store teams. * Produce action plans to improve presentation where required. * Ensure consistency across all retail locations while recognising store-specific requirements. * Train store colleagues on visual merchandising principles and company standards. * Develop easy-to-follow merchandising guides for store teams. * Coach Managers in maintaining high presentation standards between visits. Who are we looking for? * Previous experience in visual merchandising within retail. * Strong eye for interior styling, colour, layout, and presentation. * Experience merchandising large furniture or homeware products. * Excellent organisational and planning skills. * Commercial awareness with an understanding of retail sales drivers. * Ability to interpret floor plans and merchandising guidelines. * Strong communication and relationship-building skills. * Ability to work independently across multiple sites. * Full UK driving licence and willingness to travel extensively. * Experience within furniture, home furnishings, or lifestyle retail. * Knowledge of space planning software. * Project management experience. * Experience supporting new store openings or refurbishments. * Qualification in Visual Merchandising, Interior Design, Retail Design, or a related discipline. What’s in it for you? * 33 days holidays including bank holidays * Company Car * Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more! * Colleague Discount * Career progression * Long service awards * Enhanced Maternity, Paternity and Adoption Leave * Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics * Virtual GP – Access to a GP service 24/7 * Salary finance scheme * Pension Scheme * Death in Service * Life assurance J-18808-Ljbffr