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Johnson Controls
Technical Support AdvisorJohnson Controls • Manchester, England, UK
Technical Support Advisor

Technical Support Advisor

Johnson Controls • Manchester, England, UK
9 days ago
Job type
  • Full-time
Job description

Technical Support Advisor Join Our Team!

Johnson Controls is a global leader in smart healthy and sustainable buildings. Our mission is to reimagine building performance to better serve people places and the planet.

Were looking for a skilled Support Technician to join our ADT team. Each year we help more than 300000 customers stay safe and secure by keeping their alarm systems running smoothly. With us youll benefit from ongoing training strong job security and clear opportunities for career growth across local national and global levels.

What we offer

  • Competitive Salary: Reflecting your skills and experience
  • Bonus Plan: Performance-based bonuses to reward your impact
  • Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
  • Holiday Purchase Scheme: Buy up to 10 extra daysup to 35 days total leave
  • Comprehensive Benefits:
    • Pension plan (up to 7% employer match)
    • Life assurance
    • Employee assistance program
    • Referral scheme
  • Exclusive Discounts: High street brands cycle-to-work scheme and Johnson Controls product discounts
  • Career Development: Extensive growth and advancement opportunities
  • Free Onsite Parking: Hassle-free commuting
  • Dress Down Fridays: Casual attire to wrap up the week

How will you do it

In this phone-based security system support role you will provide technical support to field engineers and customers. This is a full-time office-based position (M40) on a day shift (with variable start and finish times) including weekend work. Handling admin tasks and maintaining accurate records.

You will:

  • Diagnose and troubleshoot security alarm faults
  • Use a broad range of monitoring and programming software
  • Deliver excellent customer service to external residential and commercial customers
  • Handle bespoke and high-security customer requirements with discretion
  • Assist field engineers to ensure remote connectivity to alarm systems

What Were Looking For

We want passionate detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

An interest in problem-solving
Excellent communication skills
Ability to convey technical information to a non-technical audience

Preferred Skills:

Experience in technical problem-solving
Experience providing customer service over the phone

Background in customer service


If youre ready to step into a role where you make a difference every day apply now and become a valued part of our team!

#LI-MS2

#LI-Onsite

#ADTcustomerservice


Required Experience:

Unclear Seniority


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Technical Support Advisor • Manchester, England, UK

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