Talent.com
Hawes and Curtis
Customer Service AssociateHawes and Curtis • Charing Cross, Greater London, United Kingdom
Customer Service Associate

Customer Service Associate

Hawes and Curtis • Charing Cross, Greater London, United Kingdom
3 days ago
Job type
  • Full-time
Job description

Job Description

About Us



If you think you are the right match for the following opportunity, apply after reading the complete description.

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.



The Role


We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.



We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.



Responsibilities & Duties



  • Respond promptly to customer inquiries via email, chat, phone, and social media


Assist customers with orders, returns, exchanges, and product information


Resolve customer complaints efficiently while maintaining a professional tone


Maintain up-to-date knowledge of products, promotions, and company policies


Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues


Accurately document customer interactions in the CRM system


Identify opportunities to improve customer experience and provide feedback




Requirements



  • Previous experience in customer service, preferably in retail or fashion


Strong xwwtmva written and verbal communication skills


Ability to multitask and manage time effectively in a fast-paced environment


Familiarity with CRM systems and customer support tools


Problem-solving mindset with attention to detail


Flexible availability, including weekends or peak retail periods




Personal Attributes:



  • Collaborative and clear communicator


Detail-oriented with strong prioritisation


Proactive and ownership-focused



Create a job alert for this search

Customer Service Associate • Charing Cross, Greater London, United Kingdom

Similar jobs

Customer Support Associate

Lupa PetsGreater London, England, GB
Full-time

Triage, investigate, and resolve customer support queries across email and live chat, owning each case through to resolution.Develop and maintain deep product knowledge, becoming the go-to expert f... Show more

 • Promoted

Career Launchpad: Client Services Associate

慨正橡扯Greater London, England, GB
Full-time

Client Services Associate for a role that serves as a career launchpad.You will develop essential commercial awareness and business acumen, engaging industry experts under tight deadlines.The posit... Show more

 • Promoted

Deployment, Associate

Shift4Greater London, England, GB
Full-time

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce‑enabling technology, Shift4 powers billions of transactions a... Show more

 • Promoted

Customer Support Associate London, United Kingdom

Heat Geek LtdGreater London, England, GB
Full-time

Reports to: Senior Operations Manager, Customer Experience.At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating.Nearly 20% of all UK carbon emissions stems from h... Show more

 • Promoted

Client Services Associate: Fast‑Track to Commercial Insights

Third Bridge GroupGreater London, England, GB
Full-time

Third Bridge is seeking a Client Services Associate in London to help clients access expert insights.You’ll find, call, and engage industry experts, delivering timely, actionable conversations unde... Show more

 • Promoted

Associate, Client Services

AtheneumGreater London, England, GB
Full-time

Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If th... Show more

 • Promoted

Associate Director, Client Services

WhalarincGreater London, England, GB
Full-time

Associate Director, Client Service.Whalar is the leading, most awarded, independent Creator and Social agency.We transform brands into cultural drivers by unlocking the full creative power of Creat... Show more

 • Promoted

Customer Happiness Associate

SimplyCookLondon, England, GB
Part-time

Get AI-powered advice on this job and more exclusive features.Customer Happiness Associate (Part time / 3 month FTC).As a Customer Happiness Associate, your primary focus will be to provide excepti... Show more

 • Promoted

Associate Project Delivery Lead

Cube AsiaGreater London, England, GB
Full-time

Cube Asia is looking for a Junior Project Lead, internally titled Customer Associate.This role supports customer onboarding and delivery, ensuring high-quality outcomes through effective coordinati... Show more

 • Promoted

Remote Customer Success Associate - Renewals & Upsell

PodLondon, England, GB
Remote
Full-time

A leading company in electric vehicle charging is looking for a Customer Success Associate.This entry-level role involves supporting customers through service renewals, upselling, and ensuring sati... Show more

 • Promoted

Fashion Retail Sales Associate — Memorable Service

EastpakGreater London, England, GB
Part-time

Eastpak is hiring a Sales Associate at its Carnaby Street, London store.The role is part-time (10 hours per week) and perm, offering the chance to deliver a memorable shopping experience and to rep... Show more

 • Promoted

Fashion Retail Associate: Customer Experience & Sales

Nadine Merabi LimitedGreater London, England, GB
Full-time

Nadine Merabi Limited in Greater London seeks a Store Associate to enhance customer experiences and uphold high brand standards.The role involves assisting customers, managing product inquiries, an... Show more

 • Promoted

London Hybrid APM: Deliver Customer-Driven Features

Capital on TapGreater London, England, GB
Full-time

Capital on Tap is expanding its Product team and is seeking an Associate Product Manager who excels in delivering impactful features and projects.The ideal candidate will have over 2 years of relev... Show more

 • Promoted

Hybrid Customer Service Lead: Hands-On & Impactful

Magic FitnessGreater London, England, GB
Full-time

Magic Fitness is looking for a Player-Manager for our customer service as we grow.In this role, you will oversee our customer service agents while directly addressing about 20% of the daily inquiri... Show more

 • Promoted

Associate Technical Customer Success Manager

LexisNexis Risk SolutionsLondon, England, GB
Full-time

Associate Technical Customer Success Manager.Direct message the job poster from LexisNexis Risk Solutions.LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Bus... Show more

 • Promoted

Associate Programme

Booked itGreater London, England, GB
Full-time

An opportunity to join a fast‑growing tech company developing quality booking solutions for our customers.Bookedit was founded in 2020, and has established itself as a leading provider in online bo... Show more

 • Promoted

GTM Founder's Associate

SpruceGreater London, England, GB
Full-time

In just over two years, we’ve gone from 0 to over 700 customers, succeeding where many have tried and failed before.We’re now on the hunt for a brilliant all-rounder who wants to make an enormous i... Show more

 • Promoted

Luxury Retail Sales Associate — Premium Service

Reiss LimitedGreater London, England, GB
Part-time +1

Reiss Limited in London is seeking a part-time Sales Associate to join our Leadenhall team on a permanent basis.You’ll deliver premium customer service and support the management team to hit sales ... Show more

 • Promoted

Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo

Air CanadaLondon, England, GB
Full-time

Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo.Cargo Customer Service Coordinator/Coordonnateur - Service clientèle - Air Canada Cargo.Being part of Air Can... Show more

 • Promoted

Associate Director, Client Services

Whalar GroupGreater London, England, GB
Full-time

Associate Director, Client Service.Whalar is the leading, most awarded, independent creator and social agency.We transform brands into cultural drivers by unlocking the full creative power of creat... Show more