Job Description
About Us
If you think you are the right match for the following opportunity, apply after reading the complete description.
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
We are looking for a Customer Service Associate to engage with our customers across multiple channels, including telephone, email, social media, and Trustpilot.
We are looking for a candidate that will provide a consistently high level of service, ensuring a seamless and positive experience for all customers. The role requires exceptional written communication skills, a professional telephone manner, and strong interpersonal abilities.
Responsibilities & Duties
- Respond promptly to customer inquiries via email, chat, phone, and social media
Assist customers with orders, returns, exchanges, and product information
Resolve customer complaints efficiently while maintaining a professional tone
Maintain up-to-date knowledge of products, promotions, and company policies
Collaborate with internal teams (logistics, marketing, e-commerce) to resolve issues
Accurately document customer interactions in the CRM system
Identify opportunities to improve customer experience and provide feedback
Requirements
- Previous experience in customer service, preferably in retail or fashion
Strong xwwtmva written and verbal communication skills
Ability to multitask and manage time effectively in a fast-paced environment
Familiarity with CRM systems and customer support tools
Problem-solving mindset with attention to detail
Flexible availability, including weekends or peak retail periods
Personal Attributes:
- Collaborative and clear communicator
Detail-oriented with strong prioritisation
Proactive and ownership-focused