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Focus Resourcing Group
Resident Engagement Team LeaderFocus Resourcing Group • London, United Kingdom
Resident Engagement Team Leader

Resident Engagement Team Leader

Focus Resourcing Group • London, United Kingdom
4 days ago
Salary
£40,777.00 yearly
Job type
  • Full-time
Job description
Resident Engagement Team Leader

required for an initial

contract

until the end of March 2027, to lead on developing and delivering

resident engagement

, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be

£40,777 . Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver

engagement

with

residents

.

Social housing

knowledge is beneficial, however

engagement, conflict resolution

and the genuine ability to turn a negative situation into a positive, finding alternatives for

residents

is far more valuable. Duties: Lead Stop

Social Housing

Stigma Campaign Develop and report

resident engagement

outcomes Organise a large annual event, gathering

resident

feedback to drive

service improvements Develop meaningful performance metrics reported by

residents

to monitor and guide service improvements Conduct data analysis based on

resident

feedback, identifying trends and opportunities to enhance and inform decisions Oversee

resident engagement

events and activities to include the planning and delivery of

engagement events

and activities across

housing stock

, including general needs,

sheltered

, and

temporary accommodations Develop and implement strategies to engage underrepresented

resident groups Line-manage

Resident Engagement

Officers and Assistants Provide

residents

with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards Coordinate with the communications team to promote

resident engagement

activities through social media and other channels, ensuring effective outreach and participation Benefits: £40,777

annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Experience supervising, developing and motivating a team Experience setting and monitoring performance targets Experience delivering employee training Self-motivated, pro-active, empathetic, resilient, creative Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Desirable experience: Experience delivering

resident training Comprehensive understanding and experience of

local authority, social housing

resident engagement

services Experience working in

social housing resident engagement services An understanding of

national resident empowerment

and

engagement

and

housing policy

and practice Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

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Resident Engagement Team Leader • London, United Kingdom

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