Inbound Customer Advisor

Customer Support & Technical Solutions Advisor

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? Join Concentrix, partnering with a leading telecommunications provider, where you'll support customers with both billing and technical queries while making a real difference to their day.

This role offers the opportunity to develop a rewarding career in customer service, technical support, and problem resolution, backed by comprehensive training, ongoing development, and excellent employee benefits.

What You'll Be Doing

Supporting Customers with Billing & Technical Queries

You'll handle a variety of customer contacts, resolving billing questions, payment enquiries, account discrepancies, and technical issues efficiently while delivering a positive customer experience.

Delivering Exceptional Customer Experiences

By actively listening, showing empathy, and communicating clearly, you'll help customers feel supported, valued, and confident that their concerns are being resolved.

Problem Solving & First Contact Resolution

You'll diagnose issues, investigate customer concerns, and provide effective solutions wherever possible during the first interaction. Whether addressing a billing discrepancy or guiding a customer through a technical issue, you'll focus on delivering prompt, accurate resolutions.

Payment Processing & Account Support

Assist customers with secure payment processing over the phone and provide support with account-related enquiries, ensuring accuracy and compliance at all times.

Identifying Customer Needs

Where appropriate, you'll identify opportunities to introduce relevant products or services that could benefit the customer, contributing to overall business success and enhancing the customer experience.

Achieving Performance Targets

You'll work within a target-driven environment focused on quality, customer satisfaction, efficiency, and service excellence while receiving ongoing support from your team and leaders.

What We're Looking For

We welcome applicants from a variety of backgrounds. Full training is provided, so you don't need previous telecommunications experience.

Key qualities include:

• Strong communication and active listening skills
• A customer-first mindset with a passion for helping others
• Problem-solving ability and attention to detail
• Interest in technology and troubleshooting
• Resilience and adaptability in a fast-paced environment
• Confidence using multiple systems and learning new processes
• Ability to build rapport with a diverse range of customers
• Focus on delivering high-quality service and first-contact resolution

Training & Development

At Concentrix, we invest in your success from day one.

You'll receive:

• Comprehensive training on systems, products, customer service, billing processes, and technical support
• A structured nesting period with ongoing guidance
• Regular coaching and development support
• Continuous learning opportunities
• Clear career progression pathways within Concentrix

What's In It For You?

Pay & Hours

• Permanent 40-hour contract
• 5 days out of 7 between 8:00am and 9:00pm
• Location: Horsfield Way, Bredbury Industrial Estate, SK6 2SU
• Annual salary: £26,520
• Bonus opportunity of up to £250 per month
• Uncapped bonus potential through successful lead generation

Benefits & Wellbeing Support

• Employee Assistance Programme (EAP) for you and your dependants
• Confidential emotional wellbeing and counselling support
• Financial and legal advice services
• Work-life and family support resources
• Group Life Assurance from day one
• Pension scheme with company contributions
• Eyecare vouchers
• Dental cover options
• PureGym discounts
• Employee savings and lifestyle discounts via Benefex
• Discounted broadband, mobile, and TV packages, including family and friends offers

Why Concentrix?

At Concentrix, we believe great customer experiences start with supported employees. You'll join an inclusive, collaborative workplace where your wellbeing, development, and career growth are genuinely valued. Every interaction is an opportunity to make a positive impact while building a rewarding future.

Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.