Operations & Supply Chain Manager

Job Description

Job Title: Operations & Supply Chain Manager

Interested in this role You can find all the relevant information in the description below.

Location: Bermondsey, London HQ

Contract: Full-time

Reporting to: Head of Operations & Procurement

Who We Are

We believe wine is better shared. So, we made Vinca, a range of wines worth sharing. Our award-winning cans and aluminium bottles are made for moments, big and small: festivals, trains, football matches, dinner on the sofa. And our range won't stop there. We've got more innovation in the pipeline.

We're growing fast, and we're just getting started, with ambitious plans over the next couple of years driven by new product launches and expansion into new channels and markets. We're hiring an Operations & Supply Chain Manager to build and run the operational engine that will make this growth possible.

The Opportunity

This is the first hire into a growing Operations team, reporting directly to the Head of Operations & Procurement. You'll take full ownership of the day-to-day running of our supply chain and operations, from placing orders with our Sicilian winery, through UK bottling/canning and warehousing, to getting product into our customers' hands on time and in full.

You'll be stepping into a role that currently sits with the Head of Operations and Procurement, so you'll spend your first few months getting close to every part of the operation before taking full ownership. From there, you'll run the operation independently, with the Head of Operations focused on strategic priorities like new product development, new markets and supplier strategy, and you as the operational owner making sure it all runs smoothly day to day.

You'll also play an active role, alongside the Head of Operations, in shaping how new products and new markets get built into the operating model as we launch them.

This is a hands-on role where you'll be assessed not just on process, but on results: on-time-in-full delivery, stock accuracy, and the margin you help protect and build as we scale.

What You'll Be Responsible For

• Own our end-to-end demand forecasting and rolling supply plan, balancing stock cover against demand across a growing number of channels and markets.

• Place and manage orders with our winery in Sicily and manage the relationship with our UK canning and bottling partners.

• Oversee inbound shipments and UK warehousing, ensuring stock levels match perfectly across all physical and systemic locations.

• Own the full customer order process from setup to final delivery, ensuring every order is delivered on time and in full, across on-trade, off-trade and DtC channels, each with its own operational rhythm.

• Take day-to-day ownership of margin monitoring and variance reporting, flagging structural cost or pricing issues to the Head of Operations.

• Manage import/export requirements, customs documentation and regulatory compliance for existing and new markets.

• Build out clear, documented processes across the operation that could support a growing team as the company scales.

• Work closely with the Head of Operations to pressure test the operational feasibility of new products, concepts and markets before launch, then take ownership of implementing them operationally once agreed.

• Constantly refine our workflows with a focus on operational efficiency, sustainability and scalability as order volumes and complexity grow.

• Independently resolve inbound and outbound discrepancies, investigating root causes rather than just managing symptoms.

• Act as a key point of contact for our winery, production partners and customers, maintaining our high standards of service.

What We're Looking For

• At least 3–6 years' experience in supply chain, operations or procurement, ideally within wine, drinks, or another import-heavy, short-shelf-life FMCG category.

• Exposure to contract packing/co-packing or bottling operations, or the confidence to get up to speed quickly.

• Commercially numerate and comfortable owning margin, not just reporting it: you understand how landed cost, packaging and logistics choices affect the bottom line.

• A track record of building or owning a demand forecasting process, not just using one someone else built.

• A natural process-builder: you document and systemise rather than keeping things in your head, so the operation can scale.

• Confident using ERP/inventory systems (e.g. Cin7, Unleashed, NetSuite) and advanced Excel/Google Sheets (pivot tables, VLOOKUPs).

• Comfortable making the operational call and owning the outcome, rather than escalating everything upward, so you reduce the Head of Operations' workload rather than add to it.

• Excited by variety: supermarkets, festivals, bars and direct-to-consumer orders all need a different operational approach, and you enjoy flexing across them.

• Happy in a small, fast-moving startup, flagging risks early, with context, and building the plane while flying it.

What You'll Get

• £40k–£55k based on experience

• Wine allowance

• 25 days holiday + bank holidays

• Day off on your birthday

• Paid gym membership

• Hybrid working: we're in the office at least 3 days a week, and flexible on the rest

• Guestlist access to some of the UK's best music and sports events for you and your friends

• Very occasional weekend work (e.g. festivals), but you'll get days in lieu

• Team trip to our vineyards in Sicily

• Space to grow, learn, and shape the Operations function as we scale

How to Apply

We're not looking for someone who wants a job. We want someone who wants to build the operational backbone of one of the UK's most exciting wine brands. xwwtmva If that sounds like you, send your CV and a short cover letter to and tell us why you're the one to take Vinca's operations to the next level and answer the following in 100 words or less each:

• Explain to someone outside operations why a cheaper unit cost doesn't always mean better margin.

• What excites you most about Vinca's product range, proposition or growth strategy, and why?