Maintenance Supervisor

Located in the heart of the City, Eataly London is a diverse, multi-outlet operation that harmoniously combines retail, restaurants, bars, and various other departments to create an exceptional guest experience. As part of the Eataly London team, you'll contribute to our mission of sharing the rich flavours and traditions of Italy with our guests while fostering a vibrant atmosphere for friends and families to gather. Founded in Northern Italy in 2007, Eataly has since expanded its unique stores and concepts to 14 countries across 3 continents. Each location is dedicated to sharing our core ethos of EAT, SHOP, and LEARN.

Location: London, EC2M 3YD, fully on-site

Salary: £35,000

Contract type: Permanent, 40 hours, 5 days out of 7 on a rota basis. Flexibility to work weekends, bank holidays and occasional night shifts for planned maintenance and project work.

We are looking for a proactive, hands-on Maintenance Supervisor to oversee the day-to-day maintenance of our busy London store.

This is not an office-based role. You'll spend the majority of your time on the shop floor carrying out repairs, responding to maintenance requests and ensuring our building, equipment and facilities remain safe, compliant and fully operational.

You'll work closely with department managers, external contractors and the Senior Retail Manager to deliver planned preventative maintenance whilst responding quickly to reactive issues.

Due to the nature of the business, flexibility is essential and the role includes evenings, weekends and occasional night work.

Key Responsibilities

• Carry out day-to-day repairs and general maintenance across the store.
• Take a hands-on approach to maintaining the building, kitchen equipment, bar equipment, refrigeration and all store facilities.
• Conduct routine inspections and preventative maintenance to minimise equipment failures.
• Diagnose faults and complete repairs wherever possible.
• Coordinate and liaise with external contractors, ensuring work is completed safely, efficiently and to a high standard.
• Build strong working relationships with the building management team, contractors and local authorities where required.
• Prioritise maintenance requests based on business needs and operational impact.
• Maintain accurate maintenance records and planned maintenance schedules.
• Ensure all maintenance work complies with Health & Safety legislation and company standards.
• Support fire safety procedures, emergency response and statutory compliance checks.
• Monitor the condition of all equipment and recommend repairs or replacement where appropriate.
• Work closely with department managers to minimise disruption to trading.
• Assist with store projects, refurbishments and installations.
• Support waste management and sustainability initiatives where required.
• Provide guidance and support to the Maintenance Associate.
• Carry out any other duties appropriate to the role.

Benefits

• 20% employee in-store discount across retail, bars, and restaurants
• 30-day holiday allowance that increases with the length of service (up to 36 days)
• Free coffee and healthy and varied staff meals options
• Internal career progression and global opportunities across the Eataly stores worldwide
• Apprenticeships
• From Mental Health First Aid to Health & Safety Level 3, we’ll support your growth
• "Refer a Friend" and earn up to £300 per person
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being
• Employee assistance program
• Enhanced maternity leave
• Access to the Eataly benefit portal offering you free discounts, rewards, and cashback programs
• Save money on your groceries with discounts and cashbacks at Morrisons, Tesco, and more
• Access to local MyBroadgate discounts
• Stay active and enjoy up to 40% corporate discounts on all major gym groups and studios
• Up to 52% off on cinema tickets across the UK
• Cycle to work scheme
• No-interest technology loans
• Exclusive travel discounts and cashbacks with TUI, Expedia, and more.

• Previous experience in a maintenance role within hospitality, retail or another commercial environment.
• Highly organised with the ability to prioritise a busy workload.
• Confident liaising with contractors and external suppliers.
• Good communication and relationship-building skills.
• Comfortable working independently with minimal supervision.
• Good understanding of Health & Safety requirements.
• Fluent English (written and spoken).
• Right to work in the UK.

Eataly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business needs.