Clinical Sales Support Specialist - Plymouth

Act as the dedicated on-site clinical specialist supporting the rollout, training and adoption of medicines management solutions across a leading NHS Trust - Plymouth.

By building user confidence and embedding best practice, you'll drive product utilisation, improve customer outcomes and help strengthen long-term customer relationships.

Client Details

Our client is a leading international medical products manufacturer with a long-established reputation for supporting healthcare professionals through clinically focused products, education and service excellence.

Partnering closely with NHS organisations across the UK, the business works alongside pharmacy, nursing and operational teams to improve medicines management, patient safety and healthcare efficiency. Their success is built not only on product innovation, but on ensuring customers receive the training, support and expertise needed to maximise the benefits of the solutions they use every day.

Description

This is a unique opportunity to join a global healthcare manufacturer in a highly visible clinical support role where your work will directly influence product utilisation, customer satisfaction and long-term account success.

Based primarily at Derriford Hospital, Plymouth, you will act as the dedicated on-site specialist supporting the implementation and ongoing adoption of medicines management solutions across the Trust. Working closely with clinical stakeholders, you will help healthcare professionals develop the confidence, competency and understanding required to embed new products and processes into day-to-day practice.

This is far more than a training role. You will become a trusted advisor to pharmacy and nursing teams, helping them optimise workflows, improve compliance and achieve the full clinical and operational benefits of their investment.

A key part of the position involves supporting behavioural change. By delivering high-quality education, identifying barriers to adoption and promoting best practice, you will help ensure products are used consistently and effectively, resulting in stronger customer outcomes and increased utilisation across departments and clinical areas.

Key responsibilities include:

• Leading on-site implementation and go-live activities.
• Delivering tailored training programmes for pharmacists, nurses and wider healthcare teams.
• Supporting super-user and train-the-trainer initiatives.
• Building strong relationships with key clinical and operational stakeholders.
• Driving user adoption and engagement through education and change management.
• Reviewing workflows and identifying opportunities for process improvement.
• Supporting the development of SOPs and best-practice procedures.
• Analysing utilisation data and adoption metrics to identify opportunities for improvement.
• Providing ongoing post-implementation support and guidance.
• Acting as the primary clinical point of contact throughout the customer journey.

Working closely with internal commercial and implementation teams, you will play a critical role in helping customers achieve measurable improvements while supporting long-term retention and future growth opportunities within existing accounts.

Profile

• We're looking for a clinically qualified professional with experience working in a hospital environment and a strong understanding of medicines management, clinical workflows and stakeholder engagement.
• You'll be confident delivering training, influencing healthcare professionals and supporting the adoption of new products and processes. Strong communication skills, a proactive approach and the ability to build credibility with pharmacy, nursing and operational teams are essential.
• Given the on-site nature of the position, applicants should be based within a reasonable daily commuting distance of Derriford Hospital, Plymouth, and be comfortable with a working pattern of 3-4 days per week on-site and 1-2 days remote. A full UK driving licence is required for occasional travel to other Trust locations
• Experience supporting clinical product adoption, workflow improvement programmes or healthcare transformation initiatives would be highly advantageous.

Job Offer

Salary of £47,000 - £52,000 plus benefits.

• Fixed-term contract.
• Hybrid working pattern of 3-4 days per week on-site at Derriford Hospital, Plymouth, with 1-2 days working remotely.
• Occasional travel to other Trust and wider ICS locations as required.