Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
Remote Customer Success Manager (Remote, UK) • Inverness, Scotland
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
RSE is seeking a Health & Safety Manager for the Asset Operations and Maintenance Team based in Muir of Ord.This permanent position requires travel across Scotland.The successful candidate will ens... Show more
Boots UK is seeking a pharmacist in Dingwall, Scotland, to deliver trusted care and advice, ensuring patient safety and compliance.The role involves leading a healthcare team and offering both in-s... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
This is a part-time role, with working hours to be agreed and confirmed upon offer of employment.Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or pr... Show more
If you want to be part of a vibrant, supportive, and diverse team, then apply now to join us at blue Arrow.We can provide you with flexible working hours to fit around other commitments and it's a ... Show more
Our pharmacists make a real difference in the communities we look after, delivering trusted care, advice and services that put patients first.In this role, you’ll use your clinical expertise every ... Show more
Join our team already operating in the area.If you're looking for a job that gives you the flexibility to work around your life, we want to hear from you.Fort William, Tain, Spinningdale, Ullap... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
Invergordon & North Scotland Region.Ready to take ownership of your territory and make a real impact?.Ainscough Crane Hire is on the lookout for a driven, commercially minded Area Sales Manager to ... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
Health & Safety Manager for the Asset Operations and Maintenance Team, based at Muir of Ord, permanent; requires travel across Scotland.Responsibilities include ensuring all RSE company activities ... Show more
Invergordon & North Scotland Region.Ready to take ownership of your territory and make a real impact?.Ainscough Crane Hire is on the lookout for a driven, commercially minded Area Sales Manager to ... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
Ainscough Crane Hire in Invergordon is seeking an Area Sales Manager to drive growth in the North Scotland region.The role involves developing business relationships and ensuring sales targets are ... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
