Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
Remote Customer Success Manager (Remote, UK) • Leicester, England
Remote-first | Full Team Support | Performance-led.Are you a commercially driven BDM who wants the freedom of remote working without losing structure, coaching, and momentum?.We're looking for a Bu... Show more
Auction Marketer Ltd in Northampton is seeking a Customer Success Manager to maintain relationships with auction clients using their platform.This full-time role requires excellent communication an... Show more
We are actively looking to secure a Service Manager candidate to join Experis.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 ... Show more
Develops growth strategies, manages processes, and implements tools for scaling operations, focusing on supply acquisition and account management. Show more
The Field Sales Account Manager will drive revenue growth, manage client relationships, and exceed sales targets. Show more
Harper Recruitment Group is supporting a fast-paced, service-driven business based in Nottingham.An exciting opportunity has arisen for an experienced Senior Customer Service Manager to lead a smal... Show more
M&A Manager | Nottingham | Office-Based | Up to £80,000 + Benefits.Are you looking to play a key role in shaping the growth strategy of a fast-paced, acquisitive business?.This is an exceptional op... Show more
Client Manager (Full Time) – Fully Remote Accountancy Practice (UK).This fast-growing, fully remote UK accounting and advisory firm is looking for a Client Manager to join its expanding team.This m... Show more
This range is provided by Allen Lane.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Allen Lane.Permanent IT ... Show more
Manages key accounts in the UK and Ireland for high voltage engineering services, focusing on relationship management and strategic growth. Show more
Senior Development Manager - Onshore Wind, Solar, Battery Storage.Salary & Package - up to £80,000 DOE + annual bonus, car allowance, healthcare.Piper Maddox are partnering with a leader the UK ren... Show more
Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager.Due to substantial growth over the last 12 months the organisation is looking to expand their Custom... Show more
We’re looking for a Customer Success Manager to look after a portfolio of auction clients who rely on our software every day.Your job is to make sure clients are happy, confident, and getting real ... Show more
A key support organization is seeking a Customer Success Manager to join their expanding team in Nottingham.The successful candidate will manage key accounts, develop customer relationships, and co... Show more
North West, United Kingdom | Posted on 23/07/2026.Salary £60,000 per annum + Car Allowance/Company Car.At Anchor Group Services, our people are the foundation of our success.That's why we're commit... Show more
Advisory & Consultancy, Digital Forensics, eDiscovery & Legal.Plus excellent package and flexible home work.Location: London (we also have roles in other UK locations and Germany).Salary Band: £55-... Show more
The VP of Engineering will lead the engineering team to deliver the company's core risk platform.They will define technical direction and work cross-functionally. Show more
The Business Development Manager will target and visit Estate Agents, guiding them through a sales process to help them take the next step. Show more
Location- UK HQ, Nottinghamshire.Level - Senior Manager/Subject Matter Expert.Salary - To be discussed at next stage.At Ideagen, we’re not just building a high-performance, data-driven revenue orga... Show more
Business Development Manager Remote £38,000 - £45,000 (negotiable for the right candidate) Uncapped commission We are recruiting on behalf of our client, a leading UK distributor and manufacturer w... Show more
