Customer Service Advisor
Location: Measham
Hours: 37.5 hours per week, Monday – Sunday 07:00 – 22:00, 5 days out of 7 on a rota basis
Salary: £13.45 per hour
Performance Bonus – up to £250 a month
Great Benefits
The Role
We are seeking a Customer Service Advisor on the Southeastern campaign. The role is predominantly for inbound call taking but upskilling on other areas of the campaign may be required.
The main purpose of the role includes, but is not limited to; receiving inbound telephone calls and assisting with all manner of queries, it could also include processing delay repay claims, answering emails and processing refunds.
You will be required to efficiently and effectively handle the calls / cases, meeting the required AHT’s and KPI’s whilst ensuring quality standards are met and are adhered to at all times in line with client requirements.
The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions. They will also be able to take initiative while working as part of a close-knit team which is essential for creating a dynamic and robust team.
Experience
• Proven experience in a call centre or office environment.
• Experience in handling emails
• Proven experience in a data processing environment.
• Experience on the train operating company would be preferred but is not essential.
• Proven experience of working in a high-quality measured role.
• Proven hands on experience of working a Telephony team would be preferred.
• Proven experience of liaising with a team and multi-tasking to achieve a shared goal.
• Proven ability to pay close attention to detail.
• Proven ability to use initiative as well as work as part of a team.
Skills/ Skills/Personal attributes
• Excellent verbal communications skills
• Excellent written communication skills
• Excellent ability to adapt communication style/method to best suit the audience
• Organised and methodical, with an eye for detail.
• Computer literacy is essential including MS Word, Excel and E-mail.
• Ability to work to tight deadlines.
• Proven experience of being able to handle high pressure situations
• Ability to relate to others in a positive manner and build strong working relationships.
• Ability to be resilient and work under pressure.
What you get from us
Customer Service Advisor • Measham, United Kingdom
If you like the idea of running a £multi-million store and inspiring your team to be proud of everything youve achieved together, youre going to find this a hugely rewarding role.One day coul... Show more
Part - Time Monday - Friday 24.Are you big on service but driven by results? We’re looking for a sharp, energetic .Tamworth This isn't just about answering phones—it’s about building relationships,... Show more
Inbound Sales & Service Advisor – Remote, start dates from June/July 2026.Major UK insurance company (trusted by millions).Remote role, with all equipment provided.Average bonus: £400–£600/month (s... Show more
Monday to Friday - 9:00am 5:30pm - On-site.Performance Profit Related Bonus (PPRP) target of 8% annually.Private medical & dental cover.Life Assurance & Income Protection.Free use of holida... Show more
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No call centre representative agent experience needed.Call ... Show more
Roaming - a mix of working from home and office.Sunday 26 July 2026 (subject to earlier closing date depending on volume of applications).Do you enjoy helping people feel confident, supported, and ... Show more
A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well establi... Show more
Field Service and Plant Engineer.Flexibility is required to work additional hours when needed.Approved overtime will be paid at 1. Show more
Our brand-new, luxury care home is located in the beautiful town of Matlock in Derbyshire.We provide personalised Residential, Nursing, Dementia, Palliative & Nursing care for 78-residents.Seni... Show more
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more
This is a Fixed term, Full Time vacancy.Roaming - a mix of working from home and office.Do you enjoy helping people feel confident, supported, and well‑informed? If delivering great customer servic... Show more
Seeking a motivated Career Advisor in Birmingham to provide guidance on education, training, and career paths, assist with job applications, and organize workshops. Show more
Competitive Salary + Company Car + Bonus + Excellent Benefits.Technical Sales Engineer - Essex area - Field Based - Logicool.We are Logicool, a part of the Wolseley Group - a leading specialist tra... Show more
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world.To date, our teams work in partnership with more than 4... Show more
Customer Support Advisor (Temp to Perm).We're recruiting on behalf of our client for a Customer Support Advisor to join their busy and friendly customer service team in Coventry.This is an excellen... Show more
Residential Children's Home in.Full-time, Permanent (40 hours/week).Empowering Futures, Nurturing Potential".This is a fantastic opportunity to join a dynamic team and be part of a forward... Show more
Mobile Service Technician Within 30 minute radiusCastle Donington.Full-Time Door-to-Door Pay Company Van Provided.We are a market-leading specialist in special purpose vehicles, and were looking fo... Show more
Full-time | Long-term | Monday to Friday, 8:30?am??3:30?pm.Youll help students build confidence, independence and employability skills in a calm, supportive environment.Support small groups of Post... Show more
Job description New Car Sales Manager - Lexus Derby Fun, exciting, rewarding work.Working with world-class brands as a Sales Manager you'll have the drive to deliver outstanding and trusted exper... Show more
Wrightbus is a fast-paced, high-growth company at the forefront of zero-emission transport solutions.Were looking for skilled and motivated Mobile Service Engineers to deliver exceptional aftersale... Show more
