Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
Objectively assess account health scores and proactively take action to improve them.
Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
A bachelor's degree or higher.
2–3 years of Customer Success or key account management experience; prior experience is a plus but not required.
Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
Remote Customer Success Manager (Remote, UK) • Warrington, England
Manages client accounts, overseeing financial reporting, tax compliance, and process improvement, ensuring quality and driving client growth. Show more
The Business Development Manager will generate new business, manage a sales pipeline, and convert opportunities into client relationships. Show more
Account Manager | B2B SaaS | £75k OTE | Remote.We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by som... Show more
Position Title: Business Development Representative.Onsite, Remote or Hybrid: Remote/Flexible.Hiring Manager: Manager of Business Development.Here at Aprimo, our mission is to empower the marketing... Show more
The Business Development Lead will manage the full business development lifecycle, from market research to deal closure. Show more
The Service Manager will manage project timelines, deliverables, and resources and coordinate with cross-functional teams. Show more
Manages key accounts in the UK and Ireland for high voltage engineering services, focusing on relationship management and strategic growth. Show more
Are you strong at following a proven process to earn more money?.Then you're going to want to see this.It's a work from home/remote role in sales covering the North West of England.And a real oppor... Show more
Develops growth strategies, manages processes, and implements tools for scaling operations, focusing on supply acquisition and account management. Show more
Regional Sales Manager – EMEA | Fleet Safety Tech | Remote UK | £80,000–£100,000 + OTE.A fast-growing, Israeli-founded technology business and recognised leader in fleet safety telematics.Operating... Show more
Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this... Show more
Technical Account Manager | Remote-First (UK).Love tech and people? Enjoy shaping customer environments while spotting opportunities to make things better, smarter, and more secure? This one's for ... Show more
CE Global Partners seeks a Global Payroll Manager in Nantwich, England.This full-time position requires strong technical payroll knowledge, particularly in UK legislation.The role involves managing... Show more
We are looking for Field Sales Representatives to promote the work of some of the countrys most prestigious charities.Youll get a basic salary of £26.K with the opportunity to earn £47K... Show more
Code Institute is seeking a Contracts Manager to oversee delivery of funded education contracts.You will manage all deliverables from creation through negotiation to execution, coordinating with mu... Show more
Seeking a Business Development Manager for sea/ocean logistics in the North of the UK.The role is remote with a salary of £40,000-£60,000 plus commission. Show more
The VP of Engineering will lead the engineering team to deliver the company's core risk platform.They will define technical direction and work cross-functionally. Show more
Account Executive – UK (Remote).OTE + uncapped commission + EMI equity.Keepnet isn’t just scaling — we’re redefining human risk management in cybersecurity.Trusted by global enterprises and high-gr... Show more
My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If yo... Show more
Due to continued growth, we are recruiting a Customer Service Administrator to join our Value Added Services department in Wardle, Nantwich working a 4 on 4 off shift pattern, 5.Progression Opportu... Show more
