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Amazon UK Services Ltd.
Operations Manager, UKIE AMZL, AMZLAmazon UK Services Ltd. • Hull, England, GBR
Operations Manager, UKIE AMZL, AMZL

Operations Manager, UKIE AMZL, AMZL

Amazon UK Services Ltd. • Hull, England, GBR
4 days ago
Job type
  • Full-time
Job description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance

A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.



About the team
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

- Bachelor's degree, or Master's degree
- Relevant experience in manufacturing, production, distribution logistics environments, retail, or grocery in a management role
- Relevant experience of working within a complex stakeholder structure
- Advanced proficiency in verbal and written English and upper intermediate proficiency in the local language

PREFERRED QUALIFICATIONS

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- A bachelor’s, advanced or master’s degree in engineering, supply chain, logistics, or manufacturing
- Experience in managing third-party relationships
- Experience of applying Lean, Six Sigma, and Kaizen methodologies

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Operations Manager, UKIE AMZL, AMZL • Hull, England, GBR

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