Head of Meeting & Events Operations - Sutton Coldfield

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over 80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

The Belfry Meetings and Events:

At The Belfry we have beautiful event spaces. Our comprehensive and stylish meeting facilities comprise of 25 conference and banqueting rooms and can cater for a variety of events up to 1000 guests across multiple events in one day. From board meetings to a full scale conference or a product launches and we work with some huge brands and high profile corporate clients. The resort also caters for more leisure based events such as weddings, christenings and birthday celebrations.

Being the one largest department at the resort, our meetings and events department is responsible for over 6m revenue annually, with the a number of bars generating 1.6million plus annual revenue. The department has a payroll budget of 1 million with around 120 team members.

Salary

The base annual rate for this role is 45,000.00 per annum, plus service charge.

About the role

As the Head of Meeting & Events Operations, you'll be at the heart of a dynamic team, playing a key role in shaping the future success of our meetings and events department during one of the most exciting years in The Belfry's history. The meetings and events operations are integral to our ongoing success, and your leadership will ensure we continue to exceed expectations and deliver exceptional events to our valued guests.

Key Responsibilities:

• Take full responsibility for the entire operation, managing 24 versatile conference rooms and the new 920-seater Masters Suite, the largest and most impressive space in the hotel.
• Actively contribute to revenue generation efforts by identifying new opportunities, managing client relationships, and developing strategies to maximise sales and profitability.
• Lead and inspire the largest department within the hotel, ensuring every event, from intimate meetings to grand conferences, runs smoothly and seamlessly.
• Implement strategic initiatives to drive excellence and maintain the highest standards of guest experience, from initial enquiry to event completion.
• Develop and mentor a high-performing team, nurturing a culture of collaboration, innovation, and customer-centric service.
• Be a key driver in the evolution of our meetings and events department, anticipating trends, optimising facilities, and identifying new opportunities for growth.
• Collaborate closely with senior management, sales teams, and other hotel departments to ensure that our meeting and meetings and events services continue to lead the way in the industry.

About you

• Extensive experience in managing large-scale meetings and events operations, ideally in a hotel or conference environment.
• Demonstrates strong communication skills across various platforms, including email, presentations, and verbal communication. Able to articulate complex ideas clearly and persuasively to different stakeholders.
• Capable of working efficiently under tight deadlines, managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Proven leadership skills, with the ability to motivate, guide, and develop a large team to achieve excellence.
• An exceptional understanding of the i meetings and events Industry, including market trends, technology, and client needs.
• A strong focus on operational efficiency and attention to detail.
• Excellent communication skills and the ability to build relationships with internal teams and external clients.
• A passion for delivering world-class events and a commitment to upholding the highest standards.

Belfry Benefits

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.