Infrastructure and Project Engineer Apprentice

Job Title: Infrastructure and Project Engineer Degree Apprentice

Location: All Campuses: Highbury, North Harbour, Sixth Form and Arundel

Salary: £ 25,410.97 - £27,839.68 Full Time Equivalent per annum

Hours of work: 37 Hours per week, 52 Weeks per year, Full-Time, Apprenticeship

About us:
At City of Portsmouth College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff. By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators. Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.

We have an unrivalled curriculum of courses on offer for students of all ages and stages covering A-levels, Apprenticeships, Vocational & Technical courses. We also offer Higher Education, Online learning and Community courses that appeal to the needs of the local community.

What we offer:

• Annual Leave: 25 days total and closure for winter shutdown period in line with Hampshire County Council school holidays & statutory bank holidays
• Pension: Generous Local Government pension. Further information can be found at www.hants.gov.uk/hampshire-services/pensions/local-government
• Learning & Development: Programmes by The Community Adult Education Department
• Staff Development: Access to the College staff development programmes and CPD
• Onsite Discounts: City of Portsmouth College Hair Salon & 50% off at the City of Portsmouth College Sports Centre
• Online Discounts: Unidays, Student Beans, and Totum with a City of Portsmouth College email address
• Parking: Free car parking across all campus sites (apart from Arundel)
• Blue Light Card: providing several discounts for clothing, electrical goods, food and days out, even concert tickets!

About the role:
The Infrastructure and Project Engineer will work as part of the Project Team to deliver high quality project implementation and delivery. The Engineer will be expected to provide expertise to support and develop the systems and infrastructure within the college. The engineer will act both as an expert during implementation but also be taking a lead role in IT projects and changes. The engineer will be expected to be championing new technologies that can bring a competitive advantage to the college and drive efficiencies.

This apprenticeship offers hands on experience in IT Support in a bustling College, supporting the development of core skills needed to protect digital systems and information. You will work closely with experienced IT professionals, gaining real world exposure to areas such as identifying cyber threats, responding to incidents, managing vulnerabilities, and supporting compliance with data protection and security requirements across teaching and learning systems.

Key Responsibilities:

• Deliver high quality customer support in the troubleshooting and resolution of technical support issues.
• Assist and lead with projects assigned to the team.
• Provide subject matter expertise in the development of systems within the College.
• Where required, represent the college and or IT Team in meetings / presentations / Conferences.
• To provide guidance and support for the IT Support Team
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Escalating and managing issues with 3rd parties.
• Expected to be involved in or sometimes leading projects and providing expertise to help determine the best outcomes for the college.
• Ensure that skills and knowledge are maintained and take responsibility for training others.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Maintain a strong customer focus at all times.

Specialist Duties:

• Implement and support Virtual Infrastructure, Server Patch Management, Active Directory, Exams Management (Virtualise where possible)
• Develop Automation across college where appropriate.
• Assisting with managing the college network infrastructure.
• Take a lead role in the development and integration of systems to deliver efficiencies and improvements.
• Work with various departments to develop the College systems.
• Support specialist requirements and design processes to ensure that any requirement is managed and controlled.
• Ensure that your knowledge is kept up to date and that the college is adopting good quality systems that are well implemented and maintained.
• Seek out new technologies and integrations that can deliver efficiencies for staff and students.
• Look to streamline and improve existing processes using SharePoint / Azure AD and other integrations, both within the IT Team and the wider college.
• Ensure that documentation is managed and kept up to date for internal and auditing purposes.
• Be familiar with Cyber Essentials and GDPR criteria and ensure that all systems are developed and maintained to meet the criteria.

To be successful in this role, below is what we would need from you:

• Ability to work with staff at all levels
• Contributing, implementing and leading IT technical Projects and business changes
• Excellent attention to detail in planning, implementing and documenting of IT Projects
• Extensive experience of supporting systems and services at 3rd line or Project engineer role
• Excellent problem-solving abilities and the ability to diagnose and resolve technical problems efficiently and effectively under pressure

Diversity and Inclusion:
Equality, Equity, Diversity, and Inclusion are central to the work of City of Portsmouth College. This underpins the vision of the College to transform lives through providing exceptional education and training.

The College's commitment to Equality, Equity, Diversity, and Inclusion is reflected in the continued successful promotion of these strands through the curriculum, enrichment activities, and the range of direct and indirect student support services.

Pre-Employment Checks:
The City of Portsmouth College is committed to safeguarding and promoting the welfare of children and young people in our college. All successful candidates will be subject to an enhanced Disclosure and Barring Service check and two references.

We reserve the right to close the job advert when we have had successful applications, and it may not run for the full duration of the advert. We do not accept CVs from agencies for these roles.