Parts Coordinator [PWH001]

Pacifica - Midea Spares Coordinator

Location: Washington, Tyne & Wear

Salary: £26,559 per annum

Hours: 37.5 hours per week | Monday to Friday | 7:00am - 3:30pm

Job Type: Permanent | Full-Time

Join Pacifica

At Pacifica, we're one of the UK's leading providers of domestic appliance repair services, supporting thousands of customers and hundreds of field engineers across the UK. We're looking for an organised and analytical Spares Coordinator to join our Supply Chain team in Washington, supporting management of our Midea spares. If you have experience in spare parts, inventory management, stock control, purchasing or supply chain administration, this could be the perfect opportunity to take the next step in your career. You'll play a vital role in ensuring our engineers have the right parts available at the right time, helping us deliver outstanding customer service while maintaining efficient inventory levels and minimising stock costs.

The Role

As a Midea Spares Coordinator, you'll support the day-to-day management of our spare parts operation, working closely with our Supply Chain, Warehouse and Service Operations teams. Using Microsoft Excel, ERP systems and Warehouse Management Systems (WMS), you'll analyse inventory, manage purchasing activity, monitor supplier performance and produce reports that support business decisions. This is a varied role that combines inventory planning, stock control, purchasing, data analysis and administration, making it ideal for someone who enjoys working with both people and data.

Key Responsibilities

1. Maintain accurate spare parts data across ERP and Warehouse Management Systems.
2. Analyse inventory levels, stock movements and historical demand using Microsoft Excel.
3. Produce weekly and monthly KPI reports covering parts availability, inventory value, forecast accuracy, supplier performance and service levels.
4. Support inventory planning by monitoring stock levels, demand trends, reorder points and safety stock.
5. Raise purchase orders and work closely with suppliers to ensure on-time deliveries.
6. Monitor supplier performance and proactively manage overdue purchase orders.
7. Process supplier returns, warranty claims and stock adjustments.
8. Maintain accurate master data, including part numbers, descriptions and planning information.
9. Identify aged stock and recommend actions to improve inventory performance.
10. Work collaboratively with the Supply Chain, Warehouse and Service Operations teams to ensure excellent parts availability.
11. Provide reporting and business analysis to support operational and commercial decision-making.
12. Identify opportunities to improve reporting, inventory processes and supply chain performance.

What You'll Receive

1. Competitive salary of £26,559 per annum
2. Monday to Friday working - no weekends
3. 37.5-hour working week, 7.00am - 3.30pm with flexibility available
4. 30 days annual leave, including Bank Holidays
5. Company pension scheme
6. Death in Service benefit (3x annual salary)
7. Employee discounts through our retail benefits portal
8. Monthly recognition scheme, including cash prizes and Costa Coffee gift cards
9. Complimentary appliance cover for your own household appliances
10. Ongoing training and career development
11. Supportive and collaborative working environment
12. Free on-site parking

What We're Looking For

We're looking for someone who is highly organised, analytical and enjoys solving problems. You'll be confident working with data, communicating with suppliers and supporting multiple stakeholders across the business.

Essential Skills & Experience

1. Previous experience in Supply Chain, Inventory, Stock Control, Purchasing or Spare Parts
2. Advanced Microsoft Excel skills
3. Experience using ERP systems or Warehouse Management Systems (WMS).
4. Strong administration and organisational skills.
5. Excellent attention to detail and data accuracy.
6. Strong analytical and problem-solving skills.
7. Ability to manage multiple priorities and meet deadlines.
8. Excellent communication and stakeholder management skills.

Desirable

1. Experience within an aftermarket, logistics, engineering, manufacturing or service environment.
2. Knowledge of inventory planning and demand forecasting.
3. Experience producing KPI reports and business performance dashboards.
4. Understanding of supplier management and purchasing processes.

Why Join Pacifica?

Pacifica is committed to investing in its people. We believe in developing talent, encouraging continuous improvement and providing opportunities to build long-term careers within our growing business. If you're looking for your next opportunity in spare parts, inventory management, supply chain, stock control or purchasing, we'd love to hear from you.

Apply today and become part of the Pacifica team.