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Shawbrook
Senior Application Support EngineerShawbrook • London, England, UK
Senior Application Support Engineer

Senior Application Support Engineer

Shawbrook • London, England, UK
8 days ago
Job type
  • Full-time
  • Permanent
Job description

Were looking for a proactive and highly capable Application Support Analyst who can operate as a true all-rounder across our technology estate. This role requires someone comfortable working across multiple systems technologies and business areas with a strong focus on service reliability troubleshooting and ownership of issues end-to-end.

Key Responsibilities:

  • Provide 1st3rd line support across a range of business-critical applications.
  • Investigate troubleshoot and resolve incidents and problems end-to-end.
  • Monitor application performance and proactively identify and address issues.
  • Monitoring End of Day & End of Month processes to make sure these are complete successfully & if there are any issues with this resolve within the agreed SLAs.
  • Work closely with development infrastructure and business teams to deliver fixes and improvements.
  • Support releases patches and system changes.
  • Perform root cause analysis and drive permanent resolutions.
  • Maintain documentation knowledge articles and support processes.
  • Participate in on-call/out-of-hours support where required.
  • Act as the technical lead on projects and provide technical input to support project teams.

Qualifications :

  • Strong generalist application support background across multiple platforms and systems.
  • Strong SQL skills with the ability to write queries analyse data and troubleshoot issues.
  • Solid database knowledge including schemas data models and relationships between systems.
  • Good understanding of APIs integrations and system interfaces.
  • Basic networking knowledge (DNS TCP/IP connectivity firewall concepts).
  • Experience working with on-premise infrastructure and hardware.
  • Strong understanding of Azure including cloud services deployments and monitoring.
  • Strong server-side knowledge including Windows Server (and ideally Linux).
  • Familiarity with monitoring logging and alerting tools.
  • Understanding of ITIL processes (incident problem and change management).
  • Scripting/automation experience (PowerShell Python etc.) is desirable.


Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

  • Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
  • Free access to Headspace a mindfulness & meditation digital health app
  • Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
  • EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
  • Cycle to work scheme
  • Discounts on gym membership
  • Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Discounts on gym membership nationwide
  • Access to discounts on a range of high street and online brands
  • Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

  • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Senior Application Support Engineer • London, England, UK

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