Relationship Manager recruitment

Relationship Manager / Account Manager - Recruitment Location: London, Liverpool Street (Onsite) Salary: Competitive Base Salary + Performance Bonus Looking for more than just another recruitment role? Are you tired of constantly chasing new business while existing clients are neglected? Do you enjoy building long-term partnerships, becoming a trusted advisor, and growing strategic accounts rather than making endless cold calls? If youre an experienced Relationship Manager or Account Manager from a recruitment agency, wed like to hear from you. Pagos Consultants is looking for an exceptional relationship-focused recruitment professional to take ownership of an established portfolio of clients, ensuring they receive an outstanding level of service while identifying opportunities to grow existing partnerships. This is a role for someone who understands that retaining clients is just as important as winning them. Pagos Consultants is a specialist recruitment consultancy operating across Payments, Fintech, Technology, and Executive Search. Our reputation has been built on long-term partnerships, market expertise, and delivering exceptional recruitment solutions to clients across the UK, Europe, North America, and beyond. As we continue to grow, were investing in a dedicated Relationship Management function to ensure our clients receive a first-class experience throughout every stage of their recruitment journey. The Opportunity You will become the primary point of contact for a portfolio of existing clients, working closely with hiring managers, Talent Acquisition teams, HR, Procurement, and senior stakeholders. Your focus will be to strengthen relationships, maximise client retention, increase hiring activity, and ensure every recruitment assignment is delivered to the highest standard. Working alongside our Sales and Delivery teams, youll play a pivotal role in the continued growth of Pagos Consultants. Key Responsibilities * Manage and develop a portfolio of existing recruitment clients. * Build trusted relationships with hiring managers and key decision-makers. * Increase revenue through account management, growth and expansion into new business areas. * Conduct regular client meetings, service reviews, and business reviews. * Identify upcoming hiring plans and recruitment opportunities. * Act as the clients primary point of contact throughout the recruitment process. * Work closely with Sales and Delivery teams to ensure exceptional service delivery. * Resolve client issues quickly and professionally. * Provide market intelligence, salary benchmarking, and hiring advice. * Ensure client satisfaction remains at the highest level. What Were Looking For * Previous experience as an Account Manager, Relationship Manager, Client Services Manager, or similar role within a recruitment agency. * Strong understanding of agency recruitment permanent hiring. * Exceptional relationship-building and stakeholder management skills. * Commercial awareness with the ability to identify opportunities to grow existing accounts. * Professional, organised, and highly client focused. * Excellent communication and negotiation skills. * Ability to manage multiple client relationships simultaneously. * A proactive approach with a genuine passion for delivering outstanding customer service. * A well organised and structured approach. What We Offer * Performance-based bonus structure. * The opportunity to manage strategic client accounts. * Clear career progression within a growing specialist recruitment consultancy. * A collaborative, ambitious, and supportive working environment. * Modern offices located near Liverpool Street Station. * The opportunity to work with some of the worlds leading organisations across Payments, Fintech, Technology, and Executive Search. We believe great recruitment is built on great relationships. Our clients dont want another supplier; they want a trusted recruitment partner who understands their business, responds quickly, and consistently delivers results. If youre passionate about building long-term client partnerships and want to play a key role in the growth of an ambitious recruitment business, wed love to hear from you. J-18808-Ljbffr