Train Crew Analyst

Be Part of a Journey Like No Other – Join GWR

At Great Western Railway, we're more than a train company - we're the proud custodians of Brunel's iconic railway, one of the most prestigious networks in the world. With over 100 million passenger journeys each year and more than 275 destinations across the South West, South Wales and London, we deliver travel experiences through some of the UK's most beautiful landscapes and top tourist spots.

We're not standing still. With a modern fleet and ambitious plans for growth, we're transforming the way people think about rail travel: relaxing, fast, efficient, friendly and fun.

Our team of 6,000+ passionate colleagues - from engineers to on-board hosts - play a vital role in this transformation. And their efforts are paying off with GWR's Customer satisfaction score of 92% - our highest in 20 years!

These results show what's possible when teamwork, pride and passion drive everything we do. We've set a new standard. Now we're looking for more great people to help us keep raising it.

Ready to join something exceptional? Discover opportunities at GWR and be part of our journey.

About the role:

Shape the future of Train Crew planning through data and insight.

We're looking for a proactive and analytical Train Crew Analyst to join our Train Crew team on a part-time basis 18.5 hours a week. This is an exciting opportunity to play a key role in supporting operational performance by turning data into meaningful insight that influences business decisions.

You'll work closely with Train Crew, Rostering, Resource Planning and other operational teams to provide analysis that improves efficiency, supports workforce planning and helps shape the future of the function. If you enjoy solving problems, identifying opportunities for improvement and making a real impact, we'd love to hear from you.

What you'll be doing

• Produce insightful reporting and analysis to support operational and strategic decisions.
• Develop dashboards and bespoke reports for key stakeholders.
• Monitor Train Crew costs, including taxis, overtime and training expenditure.
• Manage Train Crew rest day reporting and resolve related queries.
• Partner with Rostering, Resource Planning and Operations to support workforce planning.
• Improve reporting processes through automation, accuracy and continuous improvement.
• Build strong stakeholder relationships and use data to influence business decisions.

What we're looking for

We're looking for someone who enjoys working with data, solving problems and driving improvements. You'll be confident working with stakeholders, able to interpret complex information and passionate about using insight to make a difference.

You'll have:

• Proven experience analysing and interpreting data to support business decisions.
• Advanced Microsoft Excel skills and experience working with large datasets.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience building positive relationships with a range of stakeholders.
• Excellent organisation skills with the ability to manage multiple priorities.
• A proactive approach and a continuous improvement mindset.

Experience of Power BI, SQL, workforce planning or the rail industry would be advantageous but isn't essential.

About the location:

The team is based in Swindon in the Network Rail Integrated Control Centre. This is an office-based job. There are excellent public transport links.

Application:

Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr

If you have any problems applying, please email gwrrecruitment@gwr.com

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including:

• on-going development,
• defined benefit pension scheme with the Railways Pension Scheme,
• free rail travel across the GWR network for you and your family,
• discounted travel with other Train Operating Companies,
• company-sponsored health care plan,
• discounted shopping and gym membership,
• employee assistance programme and much more.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

INGWR