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Ubique Systems UK Limited
Service desk Analyst L1 - German + EnglishUbique Systems UK Limited • Chester, Cheshire, United Kingdom
Service desk Analyst L1 - German + English

Service desk Analyst L1 - German + English

Ubique Systems UK Limited • Chester, Cheshire, United Kingdom
5 days ago
Job type
  • Full-time
Job description

Job Description



If your skills, experience, and qualifications match those in this job overview, do not delay your application.

Essential Duties and Responsibilities



  • Work as part of the Shift system on the IT Service Desk


Receives and handles requests for service, following agreed procedures.


1st line support: troubleshooting of IT related problems


Promptly allocates calls as appropriate.


Logs incidents and service requests and maintains relevant records:


Identifies and classifies incident types and service interruptions


Records incidents cataloging them by symptom and resolution


Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.


Monitoring queues to ensure SLAs are maintained.


Assigning the tickets which are out of scope to Service Desk/Other Teams


Coordinating tickets that cross organizational boundaries to ensure customer satisfaction



Skills required



  • Technical Service Desk background


Familiarity with ServiceNow


Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian


Excellent Customer service skills.


Demonstrate ability to troubleshoot and research application issues.


Ability to explain technical information to End Users with effective verbal and written communication.


Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.


Adhere to Service Desk processes and procedures.


Present a positive, effective, and flexible contribution to achieving team targets and objectives.


Highly effective Team player:


Openly and willingly shares ideas, knowledge, and expertise.


Communicates constructively. xwwtmva



Willingness to learn new skills and be open to consider different ideas and alternatives.

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Service desk Analyst L1 - German + English • Chester, Cheshire, United Kingdom

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