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Human Resources Team LeadProject People • Glasgow (Glasgow City), Scotland
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Human Resources Team Lead

Human Resources Team Lead

Project People • Glasgow (Glasgow City), Scotland
5 days ago
Job type
  • Temporary
Job description
We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives. Key Responsibilities * Lead, coach, and develop a team of HR Advisors and Administrators. * Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved. * Monitor service delivery, identify risks, and implement effective mitigation plans. * Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation. * Oversee end-to-end payroll activities. * Build and maintain strong relationships with internal stakeholders. * Support the successful delivery of HR projects and transformation initiatives. * Lead by example, fostering a positive, collaborative, and high-performing team culture. * Manage the performance, development, and engagement of approximately six direct reports. * Produce and analyse weekly and monthly performance reports. * Review, document, and continuously improve HR processes to enhance efficiency and employee experience. Skills & Experience * Proven experience leading or supervising HR or shared services teams. * Strong ability to manage multiple priorities in a fast-paced environment. * Experience delivering against service level agreements (SLAs) and operational KPIs. * Excellent understanding of HR policies, procedures, and UK employment legislation. * Experience handling complex HR queries and employee relations issues professionally and confidentially. * Strong knowledge of HR systems with the ability to extract, analyse, and report on data. * Excellent written and verbal communication skills with the ability to influence stakeholders at all levels. * Resilient and adaptable, with experience leading teams through periods of change. * Degree or CIPD qualification is desirable. Key Performance Indicators * Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures. * Team engagement and performance metrics. * Stakeholder satisfaction, escalations, and customer feedback. * Delivery of HR initiatives and project milestones. If you are an experienced HR leader with a passion for operational excellence and people leadership, wed love to hear from you. J-18808-Ljbffr
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Human Resources Team Lead • Glasgow (Glasgow City), Scotland

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