Product Adoption Strategist (Digital & Scalable)

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Are you actively looking for a new opportunity Or just checking the market Well... you might just be in the right place!

Were looking for a Product Adoption Strategist (Digital & Scalable) to join our Adoption team part of our wider Launch and Customer organisation in Spain. You will own the adoption strategy hypotheses experiments and implementation for scalable digital-first campaigns that increase feature penetration across the whole customer journey and drive deeper stickier product usage for a specific feature or market.

What youll be doing:

• Identify underutilised product areas and translate adoption opportunities into automated digital-first programs and behaviourally triggered journeys.

• Own end-to-end adoption campaigns for a specific feature or market including strategy experiment design implementation and performance.

• Design and implement customer journey architecture per program (segmentation trigger logic channel orchestration entry/exit criteria).

• Partner with Product Product Marketing Data Education Launch and Account Management to create a cross-functional customer journey that aligns with product priorities merchant needs and operational realities.

• Optimize the digital collateral needed to support adoption programs including in-app guidance nurture sequences and interactive walkthroughs.

• Own the configuration and optimization of ChurnZero Fin and Heap for tech-touch journeys in collaboration with internal systems teams.

• Monitor campaign analytics activation feature stickiness and channel effectiveness by segment and feature then continuously improve performance.

And a little bit of...

• Advocate for customers across the wider organisation and surface behavioural insights that inform product content and journey decisions.

• Build deep relationships with both customer-facing and product teams to create a coherent consistent feedback loop with our customers at the heart.

• Contribute as part of the wider team to achieve organisational objectives even when that means doing things that arent strictly within the scope of the role.

What you need to bring:

Were part of the Adoption team within the wider Launch and Customer organisation reporting to the Manager of Adoption. Our team is responsible for the adoption strategy hypotheses experiments and implementation for scalable digital-first campaigns that increase feature penetration across the whole customer journey and drive deeper stickier product usage.

Were looking for an intermediate candidate who has experience with the following:

• 3-5 years of experience in Digital Customer Success Growth or Customer Marketing Product Enablement or a similar function within a B2B SaaS company.

• Experience using customer usage data to identify gaps and develop programmatic strategies that drive behaviour change.

• Strong working knowledge of Digital Adoption Platforms and marketing automation tools such as Pendo WalkMe Intercom/Fin HubSpot or ChurnZero.

• Experience refining digital content that turns technical workflows into clear engaging bite-sized customer guidance.

• Strategic mindset with the ability to identify adoption gaps and design scalable responses.

• Strong analytical thinking and comfort using data to guide prioritization and optimization.

• Excellent collaboration skills with the ability to work effectively across Product Marketing content teams and fellow program leads.

We know that people are more than whats on their CV. If youre unsure that you have the right profile for the role... hit the Apply button and give it a try!

Whats in it for you:

Youll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team thats big enough for career growth but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups employee led networks social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here

Obviously this has to be mutually beneficial: we want you to step into a role you love and we want to offer you a place youre proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce and we need people from all backgrounds and lived experiences to do that. We were founded in 2005 in Montreals gay village and our original members were all part of the LGBTQ community. The ethos of our business has been about inclusion from the very beginning and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy Lightspeeds one-stop commerce platform helps merchants innovate to simplify scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations multichannel sales expansion to new locations global payments financial solutions and connection to supplier networks.

Founded in Montréal Canada in 2005 Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America Europe and Asia Pacific the company serves retail hospitality and golf businesses in over 100 countries.

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Employment Type : Full-Time
Department / Functional Area: Sales
Experience: years
Vacancy: 1