We currently have an exciting opportunity for a Customer Services Officer to join the team on a 6-month fixed term contract basis.
The main purpose of this role is to assist in the delivery of a high performing, customer focused housing management service within our remote contact centre.
Comprehensive training and support will be provided and whilst experience within the social housing / support services is desirable it is not essential.
We are seeking a strong communicator who can easily build effective relationships, work well under pressure, is self-motivated and wants to work in a highly customer focussed environment.
What you’ll be doing:
Our ideal candidate will have:
It would also be advantageous for you to have knowledge of income recovery, debt management, credit control or financial services along with knowledge of the legal, regulatory and operational issues related to housing management services but this is not essential, however, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.
This role is remote with the option to book a desk at our office in Wellingborough. Please note that 4-6 weeks of initial training will be held at our offices at the start of your employment with us.
If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you could be just the person we are looking for.
Please note that we reserve the right to close this advert early for the right candidate.
Customer Services Officer (6 Month fixed term contract) • Wellingborough, UK
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