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Credico Marketing UK Ltd
Sales Quality AnalystCredico Marketing UK Ltd • Birkenhead, Merseyside, United Kingdom
Sales Quality Analyst

Sales Quality Analyst

Credico Marketing UK Ltd • Birkenhead, Merseyside, United Kingdom
4 days ago
Job type
  • Full-time
Job description

Job Description

Location: Chester

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Salary: £25,000 basic, plus £2000 annual bonus (paidquarterly)


Hours: Monday to Friday - 37.5 hours per week

About Us:

Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-orientedSales Quality Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager.


This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement. You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business.

What We Offer ASales Quality Analyst:


  • Competitive salary with quarterly bonus paid monthly


Team outings, regular competitions and spot prizes


Referral bonuses


28 days of holiday (including bank holidays) with an additional day accrued for every year of service


Career progression opportunities


Continuous support and training


Company pension plan


Wellness & Wellbeing programme


Christmas and New Year shutdown


Additional personalised benefits


On-site parking


Key Responsibilities of aSales Quality Analyst:


  • Monitor and evaluate agent interactions across Sales teams.


Assess calls against quality, compliance and customer experience standards.


Deliver clear, constructive feedback to support colleague development and improve performance.


Work closely with Team Managers to identify coaching opportunities and drive continuous improvement.


Identify trends, recurring themes and training needs through quality monitoring.


Produce quality reports and share insights with operational stakeholders.


Participate in calibration sessions to ensure quality standards remain consistent across the business.


Recognise and promote examples of best practice to improve overall team performance.


Ensure regulatory requirements, company processes and quality standards are consistently followed.


Support continuous improvement initiatives that enhance both customer experience and operational performance.


Skills & Experience Required For ASales Quality Analyst:


  • Previous experience in a Quality Assurance, Quality Analyst, Team Coach or Contact Centre role is desirable.


Experience within a sales and/or customer service environment.


Excellent listening and analytical skills with strong attention to detail.


Ability to deliver constructive feedback in a supportive and professional manner.


Strong communication skills, both written and verbal.


Comfortable building relationships with Team Managers, Coaches and operational stakeholders.


Able to identify trends and use data to make recommendations for improvement.


Highly organised with the ability to manage multiple priorities.


Confident using Microsoft Office, particularly Excel.


Passionate about improving quality, developing people and delivering outstanding customer experiences.


Understanding of FCA regulated environments would be advantageous but is not essential.


Equal Opportunities:

At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential, regardless of gender, ethnicity, sexual orientation, or disability status. xwwtmva

Ready to Join Us?

If you're passionate about quality, coaching and helping people reach their full potential, we'd love to hear from you. Click \"Apply\" and become part of our dynamic team.



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Sales Quality Analyst • Birkenhead, Merseyside, United Kingdom

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