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Civic Recruitment Limited
Income and Recovery OfficerCivic Recruitment Limited • Wolverhampton, England, UK
Income and Recovery Officer

Income and Recovery Officer

Civic Recruitment Limited • Wolverhampton, England, UK
8 days ago
Job type
  • Full-time
  • Temporary
Job description

3 Month Contract With A Local Authority


Job Purpose

As an Income & Recovery Officer you will support the effective administration collection and recovery of Council Tax Business Rates Housing Benefit Overpayments and other debts owed to the Council. Working within legislative requirements and council policies you will provide high-quality customer service negotiate payment arrangements maintain accurate records and contribute to the efficient collection of income while supporting vulnerable customers where appropriate.



Key Responsibilities

  • Administer and maintain accurate records relating to Council Tax Business Rates Housing Benefit Overpayments and other council debts.
  • Provide professional advice and assistance to customers and their representatives on enquiries relating to liability discounts exemptions payments and debt recovery via telephone email written correspondence and face-to-face.
  • Process correspondence and update customer records using relevant systems and office technology.
  • Trace debtors who have relocated using appropriate databases software and external agencies.
  • Proactively pursue outstanding debts by issuing reminders summonses and other statutory notices in accordance with legislation and council procedures.
  • Negotiate affordable repayment arrangements taking into account customers financial circumstances and levels of vulnerability.
  • Identify vulnerable customers and refer them to appropriate internal teams or external support organisations where necessary.
  • Monitor repayment arrangements and determine appropriate recovery action where agreements are not maintained.
  • Provide advice on current legislation council policies and revenue collection processes.
  • Liaise with internal departments courts enforcement agents landlords and external organisations to resolve enquiries and support debt recovery activities.
  • Assist with valuation work refunds write-offs and the processing of council tax discounts and reductions including property inspections where required.
  • Support continuous service improvement by providing advice and guidance to colleagues and contributing to efficient working practices.
  • Maintain strict confidentiality and comply with Data Protection legislation and council policies at all times.
  • Undertake training to maintain up-to-date knowledge of relevant legislation policies and procedures.
  • Carry out any other duties appropriate to the level of the post.


Requirements

  • GCSE Grade C/Level 4 (or equivalent) in at least three subjects or NVQ Level 2 in Administration Customer Service or a related qualification.
  • Experience working in a customer service or administrative environment.
  • Experience dealing with confidential information.
  • Previous experience within revenues benefits council tax business rates or debt recovery is desirable.
  • Knowledge of customer service principles and debt recovery processes.
  • Understanding of Council Tax and Business Rates legislation is desirable.
  • Excellent verbal and written communication skills.
  • Strong organisational skills with excellent attention to detail and accuracy.
  • Ability to negotiate effectively and handle sensitive conversations with empathy and professionalism.
  • Good IT skills including proficiency in Microsoft Office and database systems.
  • Ability to work to deadlines and performance targets.
  • Ability to work both independently and as part of a team.
  • Understanding of supporting vulnerable customers and signposting to appropriate services.


Additional Information

Location: South Staff. Council Offices / Agile Working.

Hours per Week: Up to 37 hours per week.

Pay: Bi-weekly payments.




Employment Type : Full Time
Experience: years
Vacancy: 1
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Income and Recovery Officer • Wolverhampton, England, UK

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