Partnerships Operations Coordinator - Hotels/Accomodation

Were Making Travel Effortless. Join Us. Travel is essential, whether its visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasnt changed in decades. At Duffel, were rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), were simplifying complex systems to build the future of travel. Partnerships at Duffel Partnerships owns Duffels global supply strategy across airlines, hotels, cars and emerging travel verticals. We work directly with suppliers to unlock high quality content, build commercial frameworks and ensure our platform scales with the industry. As our accommodation portfolio continues to grow, so does the complexity of managing supplier operations, onboarding, customer requests and operational processes. This role sits at the centre of that system, ensuring everything runs smoothly day to day. The Role This role is for someone who enjoys bringing structure to complex, fast moving environments and making things happen. Working closely with the Head of Stays Partnerships, youll act as the connective layer between accommodation partners and Duffels internal teams, translating operational requests into clear actions and making sure nothing falls through the cracks across existing partners and new supplier onboarding. What Youll be doing * Manage day to day operational communication with accommodation partners, ensuring requests and updates are handled efficiently. * Coordinate customer requested hotel additions and supplier onboarding activities. * Validate supplier information and help maintain the quality and accuracy of accommodation content. * Maintain reporting across supplier operational metrics, onboarding activity, and operational requests. * Build and improve operational documentation, trackers, and internal processes across the Stays Partnerships function. What were looking for * Experience in operations, partnerships, supplier management, or commercial operations. * Strong organisational skills and attention to detail, with the ability to manage multiple workstreams simultaneously. * Comfortable working with data and reporting, with the ability to identify trends and maintain operational accuracy. * Clear and confident communication with both external suppliers and internal stakeholders. * Ability to operate independently, take ownership of operational tasks, and know when to elevate. Why Youll Love Working at Duffel We believe in true ownership. Thats why every permanent employee gets equity in the business. Perks That Actually Matter * Travel Allowance: We literally pay you to get out of town and explore the world. * Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy. * Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day. * Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme. * Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans. The Details Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays). Interview Process: Simple & transparent:Recruiter ScreenHiring Manager InterviewFinal Stage Interview We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, thats why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief. Note to recruitment agencies Duffel does not accept speculative CVs from external parties. Any unsolicited CVs sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CVs will be null and void. J-18808-Ljbffr