Sales & Service Consultant

Introduction

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, theyre free to grow, lead, and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, youre not just improving clients' risk profiles, youre building trust. Youll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If youre ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview

Were expanding our team, and looking to hire customer-focused people to join our Stretford Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. Itll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

How you'll make an impact

**No previous insurance experience is required, all training is provided**
How youll make an impact
During your first few weeks, youll be in our training academy where well give you all the training you need to be a huge success in your new career! This training includes things like insurance fundamentals, the handling of insurance policies, systems and process training.
To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).
In this role, you can expect to help people with a wide range of queries such as setting up home insurance policies and capturing information, whilst guiding each customer through their individual needs.
On a day-to-day basis, youll:
Create insurance quotes and renewals over the phone to provide the best price for our customers, making sure you recommend the right type of cover - always keeping your customers' interests at heart
Look for all opportunities to upsell or cross-sell our range of products depending on the customers needs
Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have
Leave the customer happy, with a positive lasting impression and an extraordinary feeling about our products and services
Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team

About You

About you
Of course, all training will be provided, and some of the items below may feel a bit alien, however, all will become clear during our in-depth training programme.
Ability to explain complex language in simple terms, either in writing and/or over the phone
Attention to detail because youll need to accurately review and assess documentation
Empathy and the ability to remain calm and composed when dealing with customers
Customer service skills to provide a positive experience for customers throughout
Computer literate

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.
Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. xwwtmva Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know .
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)