Talent.com
Square Peg Associates
Customer Service & E-Commerce Co-ordinatorSquare Peg Associates • Accrington, England, UK
Customer Service & E-Commerce Co-ordinator

Customer Service & E-Commerce Co-ordinator

Square Peg Associates • Accrington, England, UK
11 days ago
Job type
  • Full-time
Job description

We are seeking a professional customer-focused Customer Service & E-Commerce Coordinator to deliver an exceptional experience for our online customers. Representing a superb brand with great products you will be the first point of contact for customers providing knowledgeable friendly and efficient support throughout their purchasing journey.

This role requires excellent communication skills strong attention to detail and the ability to manage multiple tasks while maintaining the highest standards of customer care.

Salary is highly competitive benefits are plentiful including company pension healthcare scheme and an early finish on Friday afternoons.

Key Responsibilities

  • Deliver outstanding customer service for all online shop enquiries.
  • Manage and respond to Live Chat and chatbot enquiries including:
    • Delivery updates
    • Sample requests
    • Order tracking and non-delivery queries
    • Product information and recommendations
    • Product faults and after-sales support
  • Escalate complex enquiries by contacting customers directly via telephone when required to provide a personalised service.
  • Process online orders by transferring orders from the e-commerce platform into the companys internal order management system.
  • Monitor and follow up on outstanding orders liaising with couriers and transport providers to resolve delivery issues promptly.
  • Complete all associated administration accurately and efficiently.
  • Work closely with internal departments including Marketing Finance and Transport to ensure a seamless customer experience.
  • Collect and monitor customer reviews and feedback helping to identify opportunities to continually improve the customer journey.
  • Maintain professionalism and consistency across all customer communications.

Skills & Experience

  • Previous experience in customer service preferably within e-commerce though a good character and personality to suit the brand would be perfect.
  • Excellent written and verbal communication skills.
  • A user of live chat platforms would be preferable though wed look at good email and telephone support experience.
  • Strong administration and organisational skills with exceptional attention to detail.
  • Comfortable working with ordering and CRM systems or databases.
  • A proactive solutions-focused approach with the ability to resolve customer issues efficiently.
  • Ability to prioritise workload and work effectively in a fast-paced environment.
  • Professional positive and customer-centric attitude.

What Were Looking For

The ideal candidate is passionate about delivering exceptional customer service and understands the importance of creating a strong and memorable customer experience. You will take pride in resolving enquiries efficiently building customer relationships and ensuring every interaction reflects the quality and reputation of our products and brand.

To apply now send cv to

Join this dynamic team and contribute to the continued growth! If youre an ambitious individual with a passion for your work wed love to hear from you.

About Square Peg Associates:

At Square Peg Associates we are a leading recruitment consultancy specialising in finance and commercial business professionals within the North West of England. Our approach is personal and tailored to each candidate. We not only consider the qualifications listed on their CVs but also take the time to understand them on a deeper level. Before representing any candidate to our esteemed client base we build strong relationships with them.

If youre interested in exploring our current vacancies visit our website at .


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Customer Service & E-Commerce Co-ordinator • Accrington, England, UK

Similar jobs

Ecommerce Trading Coordinator — Growth & Analytics

The Beauty Tech Group (CurrentBody, ZIIP, Tria)Manchester, England, GB
Full-time

A leading beauty technology company in Manchester is seeking an Ecommerce Associate.In this role, you will support the Senior Ecommerce Manager across various online trading activities, including m... Show more

 • Promoted

Chief Customer Operations & Service Excellence

MaintelBlackburn, England, GB
Full-time

Maintel in Blackburn is seeking an exceptional Head of Customer Operations to lead and evolve a large-scale customer support organisation.This high-impact role is responsible for ensuring customers... Show more

 • Promoted

Customer Service Advisor - £12.6 An Hour

HaysIrlam, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Handles inbound calls, emails, and webchat to provide customer service and maximize upselling opportunities.Places orders and builds customer rapport. Show more

 • Promoted

Senior Proposals Co-ordinator (Earth & Environment)

WSPmanchester, england, United Kingdom
Full-time

The Earth & Environment Proposals Team plays a crucial role in positioning WSP to win profitable business and drive growth.We work without borders to bring the best of our global capabilities to de... Show more

 • Promoted

Customer Development Executive

McCurrach Careersmiddleton, england, United Kingdom
Full-time +1

Customer Development Executive – McCurrach on behalf of Carlsberg Britvic.Location – Rochdale, Middleton & Surrounding areas (Ideal postcode M24).Permanent, Full time – 40 hours per week.Salary £30... Show more

 • Promoted

Ecommerce & CRO Specialist

33mmmanchester, england, United Kingdom
Full-time

We launched 33mm because we couldn’t find fashion pieces that met our standards.There was a lack of gender-fluid jewellery that was both timeless and affordable.We also love vintage clothing, but i... Show more

 • Promoted

Partner Services Co‑Ordinator

gunnercookemanchester, england, United Kingdom
Temporary

This is a 12-month fixed term maternity cover role at the heart of the Partner Services team.Partner Services is the team that keeps gunnercooke’s partners supported, connected and well looked afte... Show more

 • Promoted

Service Coordinator

Adullam HomesBury, Greater Manchester, GB
Full-time

Could you be our missing piece?.Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity.Adullam has opportunities available to join our su... Show more

 • Promoted

Customer Service Specialist / Service Demand Coordinator (m/w/d) - Manchester Office

oneservicemanchester, england, United Kingdom
Full-time

Join our International Service Demand Team and help shape the future of customer service at oneservice!.On behalf of our partners, we deliver excellent customer service worldwide.The company is ISO... Show more

 • Promoted

Vaccination Client Relations Coordinator

Doctorcallmanchester, england, United Kingdom
Full-time

A healthcare service provider in Manchester is seeking a Relationship Co-ordinator to focus on client retention and new business development.The ideal candidate will have proven client relationship... Show more

 • Promoted

Customer Projects Coordinator — Growth & Impact

Energy Assets Group LimitedDarwen, England, GB
Full-time

Energy Assets Group Limited is seeking a Customer Support Coordinator in Darwen to manage customer inquiries and support projects from start to finish.The ideal candidate will demonstrate strong or... Show more

 • Promoted

Energy Customer Service Lead (Hybrid)

School Resultmanchester, england, United Kingdom
Full-time +1

A renewable energy company in Manchester is looking for a Customer Service Manager to lead their team.You will manage customer communications, ensure service quality, and oversee team performance i... Show more

 • Promoted

Business Development Lead (Digital Customer Solutions/Retail)

CHEP UK Ltd.manchester, england, United Kingdom
Full-time

Business Development Lead (Digital Customer Solutions/Retail)Applyremote type: Hybrid Remotelocations: Manchester, Lancashire, United Kingdom: London, England, United Kingdomtime type: Full... Show more

 • Promoted

Customer Success Manager

Ryftmanchester, england, United Kingdom
Full-time

Ryft is a rapidly growing, FCA-regulated payment facilitator that enables platforms and marketplaces to seamlessly onboard merchants and process payments with compliance built in.Backed by leading ... Show more

 • Promoted

Bodyshop Advisor: Customer Liaison & Progression

Lookers Motor Group Limitedblackburn, england, United Kingdom
Full-time

A leading automotive retailer is seeking a Bodyshop Advisor to provide exceptional customer service by handling inquiries and scheduling appointments.You will be responsible for communicating with ... Show more

 • Promoted

Retail Customer Service Team Leader | On-Shop Floor Coaching

William Hill PLCbolton, england, United Kingdom
Full-time

William Hill PLC is seeking a Customer Service Team Leader to oversee operations on the shop floor in Bolton.You will lead a team of Customer Service Representatives, coach staff, and ensure except... Show more

 • Promoted

Customer Service Advisor - Uncapped Commission

EEcheshire, knutsford, United Kingdom
Full-time

Start Date: 05/10/2026 Full Time Role - 37.Stanford House Birchwood WA3 7TH If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.Maybe you’ve worked i... Show more

 • Promoted

E‑Commerce Growth Lead: Shopify, Subscriptions & CRO

Just Beemanchester, england, United Kingdom
Full-time

A wellness brand in Manchester is seeking an E-Commerce Manager to oversee its direct-to-consumer ecosystem.You'll manage the Shopify store, drive growth through analytics, optimize subscriptions, ... Show more

 • Promoted

Co Founder for flexible workspace and community building startup

Find comanchester, england, United Kingdom
Full-time

COMAD is a community‑led workspace platform designed for remote workers, freelancers and modern professionals.Through a flexible membership, users can access co‑working spaces using credits while a... Show more

 • Promoted

Retention Associate

OrderYOYOManchester, England, United Kingdom
Full-time
Quick Apply

Retention Customer Success Associate.Join the OrderYOYO Team – Retention Customer Success Associate.Are you a proactive and people-focused individual with a passion for building strong relationship... Show more