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Broster Buchanan
Technical Business Support ConsultantBroster Buchanan • Anderston, City of Glasgow, United Kingdom
Technical Business Support Consultant

Technical Business Support Consultant

Broster Buchanan • Anderston, City of Glasgow, United Kingdom
4 days ago
Job type
  • Full-time
Job description

Job Description

Technical Business Support Consultant



Increase your chances of an interview by reading the following overview of this role before making an application.

Location: Glasgow


Sector: Travel Technology



We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team.


This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation.



The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.



Key Responsibilities


As Technical Business Support Consultant, you will:



  • Provide first-line technical support for online booking tools and agent systems


Respond to customer and internal technical queries via email and support ticketing systems


Diagnose and troubleshoot issues across multiple travel booking platforms


Escalate complex technical issues to Product Managers and relevant internal teams


Support customer onboarding and implementation projects alongside the Implementation Lead


Assist Sales and Account Management teams with customer system changes and enhancements


Manage user access across third-party travel systems


Support project work, system improvements, and workflow enhancements


Monitor data flows to ensure accurate invoicing and mid-office processing


Document processes and help drive efficiency, automation, and consistency



Skills & Experience Required


We’re keen to speak with candidates who have:



  • Experience working with online booking tools (e.g. xwwtmva Cytric, Atriis, Concur)


GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)


Previous experience in technical support, travel technology, or corporate reservations


Understanding of PCI compliance, virtual cards, and payment workflows


Awareness of GDPR and handling protected personal data


Strong customer service mindset and excellent communication skills


Ability to work independently while collaborating with wider teams


An automation-first mindset and interest in improving processes



Interested or open to a confidential conversation?


Please get in touch at

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Technical Business Support Consultant • Anderston, City of Glasgow, United Kingdom

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