Job Description
Technical Business Support Consultant
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Location: Glasgow
Sector: Travel Technology
We’re working with a well-established Travel Management & Travel Technology organisation that’s looking to hire a Technical Business Support Consultant to join its growing technology team.
This is a fantastic opportunity for someone who enjoys travel systems, problem-solving, and customer support, and wants to deepen their technical expertise across online booking platforms, GDS, invoicing systems, and workflow automation.
The role sits at the heart of the business, supporting both internal teams and external customers across multiple countries and currencies — making it an excellent role for learning, progression, and long-term development.
Key Responsibilities
As Technical Business Support Consultant, you will:
- Provide first-line technical support for online booking tools and agent systems
Respond to customer and internal technical queries via email and support ticketing systems
Diagnose and troubleshoot issues across multiple travel booking platforms
Escalate complex technical issues to Product Managers and relevant internal teams
Support customer onboarding and implementation projects alongside the Implementation Lead
Assist Sales and Account Management teams with customer system changes and enhancements
Manage user access across third-party travel systems
Support project work, system improvements, and workflow enhancements
Monitor data flows to ensure accurate invoicing and mid-office processing
Document processes and help drive efficiency, automation, and consistency
Skills & Experience Required
We’re keen to speak with candidates who have:
- Experience working with online booking tools (e.g. xwwtmva Cytric, Atriis, Concur)
GDS knowledge — Amadeus preferred (Galileo and Sabre also welcomed)
Previous experience in technical support, travel technology, or corporate reservations
Understanding of PCI compliance, virtual cards, and payment workflows
Awareness of GDPR and handling protected personal data
Strong customer service mindset and excellent communication skills
Ability to work independently while collaborating with wider teams
An automation-first mindset and interest in improving processes
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