By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.
Customer Service Advisor - 3 months Fixed Term ContractAre you ready for a new challenge and passionate about delivering top-notch customer service Do you have a keen eye for detail If you enjoy being part of a supportive team with a caring culture value a flexible work/life balance and are interested in long-term career growth with a company recognised as a 2024 Top UK Insurance Employer by IBUK we have the perfect opportunity for you!
Join our global business and be part of a fun inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7 365 days a year telephone-based team with variable shift patterns between 7:00am and10pm. This role will be based in our Cardiff office on a hybrid basis 2 days a week in the office (this is shift dependent).
Some of theperksof working at Sedgwick:Hybrid opportunities available
Supportive and friendly team to help you develop in the role
Excellent career opportunities
Handling inbound calls from customers for a variety of queries
Dealing with multiple clients to deliver the best service we can offer
Working with suppliers and parts
Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service we would love to hear from you!
The skills you will have when you apply:Excellent communication skills both written and verbal.
Ability to work in a fast-paced environment.
Computer literacyyoullbe using a variety of in-house databases!
Enthusiasm and a genuine desire to learn.
A can-do attitude.
Remuneration & more
Competitive salarytaking into accountskillsexperienceand qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support
Private healthcare plan (including pre-existing conditions)
Life assurance
Employeeassistanceprogramme for employee wellbeing
Wellbeing and digital GP apps
Group Income Protection
Other benefits
Voluntaryflexiblebenefits green car scheme travel insurancedental cover cycle to workscheme season ticket loan
Discounts on various products and services
At Sedgwick not only will you be working behind the scenes for some of the UKs most trusted insurance brands helping to resolve millions of claims every yearyoullalso be an architect of tomorrows insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15000 courses on demand training specific to roles and opportunities to continue your formal education all available to you starting from your very first day.
Youlljoin a community passionate about making a difference where every role contributes to a largermission;protecting people and businesses. Thisisntjust a job;itsan opportunity to shape the future of insurance.
Next steps for you:Thinkwedbe a great match Apply now we want to hear from you.As part of our commitment to you we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age disability gender identity marital/ family status race religion sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual or in-person).
Required Experience:
Unclear Seniority
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