Talent.com
Istituto Marangoni
Helpdesk Specialist LondonIstituto Marangoni • London, England, UK
Helpdesk Specialist London

Helpdesk Specialist London

Istituto Marangoni • London, England, UK
5 days ago
Job type
  • Full-time
Job description

Job summary

The purpose of the role is to provide IT support to Staff Students and Lecturers at Istituto Marangoni London.

Key purpose of the role:

  • IT Service support staff lecturers and students with IT issues and equipment reported through the IT Helpdesk or in person.
  • The Helpdesk Specialist is responsible for maintaining the Schools IT equipment deploying new devices managing repairs and providing support across both Apple macOS and Windows environments.
  • Support the administration of Microsoft 365 services Microsoft Entra ID and Mobile Device Management (MDM) solutions.
  • Assist with maintaining the Schools IT infrastructure classroom technology and audio-visual equipment.
  • Remote support to other campuses may occasionally be required.
  • Provide technical support for School events both on-site and remotely.
  • Contribute to improving IT processes through documentation automation and continuous service improvement.

Key Responsibilities:

  • Installation configuration and support of computer hardware operating systems and applications (Apple macOS and Windows).
  • Build configure and deploy laptops and desktops for new starters contractors and replacement devices.
  • Support the deployment and management of devices using Microsoft Intune Apple Business Manager and Mobile Device Management (MDM) solutions.
  • Support Microsoft 365 services including Microsoft Entra ID Exchange Online Microsoft Teams SharePoint Online and OneDrive.
  • Create modify and maintain user accounts access permissions and licences.
  • Troubleshoot hardware software and peripheral faults while liaising with third-party suppliers where required.
  • Support wired and wireless networking printers classroom technology and meeting room equipment.
  • Assist with audio-visual support for School events presentations and graduation ceremonies.
  • Install test and evaluate software before deployment to users.
  • Assist with maintaining IT asset records stock levels and equipment lifecycle management.
  • Create and maintain technical documentation user guides and knowledge base articles.
  • Assist with simple automation and scripting using Python PowerShell or Microsoft Power Platform where appropriate.
  • Train and guide users both face-to-face and remotely ensuring a professional friendly and supportive approach.
  • Employ IT best practice and follow School IT policies and security procedures.
  • Assist with operating system updates software deployment and endpoint security.
  • Provide support procedural documentation and relevant reports.
  • Prioritise and manage multiple open support requests.
  • Establish and maintain positive working relationships with staff students and third-party suppliers.
  • Undertake any other reasonable duties appropriate to the role.

Education and desirable skills

Essential

  • Experience supporting Windows and Apple macOS devices.
  • Good knowledge of Microsoft 365 applications.
  • Basic understanding of Microsoft Entra ID (Azure AD).
  • Familiarity with Mobile Device Management (MDM) or Microsoft Intune.
  • Excellent troubleshooting and customer service skills.
  • Good written and verbal communication.
  • Ability to prioritise workload and work independently.
  • Basic networking knowledge (TCP/IP DNS DHCP Wi-Fi).

Desirable

  • Experience with Apple Business Manager.
  • Basic knowledge of Python or PowerShell scripting.
  • Experience with Microsoft Power Automate.
  • Knowledge of SharePoint Online.
  • Experience supporting Microsoft Teams.
  • Experience with Cisco Meraki networking.
  • ITIL Foundation or equivalent certification.

Salary: Up to 32000


Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Create a job alert for this search

Helpdesk Specialist London • London, England, UK

Similar jobs

Solutions Consultant London

AsanaGreater London, England, GB
Full-time

The Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise.We are trusted advisors for our prospects and clients.... Show more

 • Promoted

IT Helpdesk Coordinator — Remote/Hybrid London

THEGreater London, England, GB
Remote
Full-time

THE in Greater London is seeking an IT Coordinator/Helpdesk Technician for a full-time position.The role involves providing 1st and 2nd line IT support, handling inquiries, troubleshooting issues, ... Show more

 • Promoted

IT Helpdesk Support contract

E-FrontiersGreater London, England, GB
Full-time

Direct message the job poster from E-Frontiers.Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd.Provide first and second-line IT support to Front Office, Trading, and VIP users, both... Show more

 • Promoted

End User Support Specialist – London IT Service Desk

CLARKSON PLCGreater London, England, GB
Full-time

CLARKSON PLC in London is seeking an End User Support Analyst to provide key IT support for the End User community.The successful candidate will be expected to deliver high-quality service while ma... Show more

 • Promoted

Tech Support Specialist — Remote IT Helpdesk (Contract)

Russell TobinLondon, England, GB
Remote
Full-time

A leading technology firm in London is seeking an IT Support Specialist to provide hands-on technical assistance, ensuring smooth operation of computer systems.The ideal candidate will possess stro... Show more

 • Promoted

IT Service Desk Specialist - London

BoF CareersLondon, England, GB
Full-time

Fluent English is required, additional languages will be valued.IT Skills: Solid knowledge and troubleshooting abilities for hardware and software (Windows environment).Strong understanding of tech... Show more

 • Promoted

Technical Specialist

AvivaGreater London, England, GB
Full-time +1

This isa great jobfor someone who loves working with technology and enjoys helping colleagues solve their IT issues.Ifyou’resomeone who prides yourself on great customer service, thrives in ahands-... Show more

 • Promoted

IT position- Helpdesk

JAC Recruitment (UK) Ltd.Greater London, England, GB
Permanent

IT support for corporate users.This role covers a wide range of IT support activities, including Windows and Microsoft 365 environments, device setup, and workflow support using Microsoft Power Pla... Show more

 • Promoted

Technical Support Associate - London London

Synthesia LimitedGreater London, England, GB
Full-time

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.Founded in 2017, the company is headquartered in London, with offices and teams across Europe an... Show more

 • Promoted

London Onsite IT Specialist - Automation & End-User Support

Cognition.AIGreater London, England, GB
Full-time

AI in London is seeking an onsite IT Specialist to manage our technology infrastructure and support a growing team.You will lead identity and access management, endpoint management, and end-user su... Show more

 • Promoted

Mandarin IT Help Desk Specialist - London

People First Team Japan/ピープルファーストチームジャパンGreater London, England, GB
Full-time

People First Team Japan is seeking a Mandarin-speaking IT Support in Central London.You will assist in managing IT applications for branches across Europe and Africa and carry out first line Help D... Show more

 • Promoted

London IT Support Analyst - End-User Tech & 1st/2nd Line

Alantra LLCGreater London, England, GB
Full-time

Alantra LLC in London is seeking a proactive Junior IT Analyst Support Specialist to join our London office and support Dublin operations as needed.The role focuses on end-user assistance, hardware... Show more

 • Promoted

Hybrid IT Support Specialist – London

Catch Resource ManagementGreater London, England, GB
Temporary

Catch Resource Management is seeking an IT Support Specialist for a 3-month contract in London.The role will support the IT and security infrastructure with hands-on responsibilities and a hybrid w... Show more

 • Promoted

Helpdesk Administrator

CBRE Group, Inc.Greater London, England, GB
Full-time

Helpdesk AdministratorHelpdesk AdministratorJob ID276156Posted26-May-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrativeLocation(s)London - England - United Kingdom of Grea... Show more

 • Promoted

Head of IT Services / End User Technology - Leading Hedge Fund - London

SaragossaGreater London, England, United Kingdom
Full-time

Head of IT Services / End User Technology Lead - Leading Hedge Fund – London.A leading global multi-asset investment firm is looking for a.IT Support and End User Technology function.This is a busi... Show more

 • Promoted

Professional Services Consultant London

it|ventureGreater London, England, GB
Full-time +1

We’re a dynamic, London-based firm that provides independent consultancy services and bespoke technology solutions to both top-tier and boutique investment clients within the private capital market... Show more

 • Promoted

Director, Cyber Response London, United Kingdom

Pembroke CommunicationsGreater London, England, United Kingdom
Full-time

At Teneo, we provide expert cyber security strategy, risk and response advisory within a multi‑disciplinary environment, working closely with our strategy and communications, risk advisory and rest... Show more

 • Promoted

Guidewire Technical Architect - London

InfosysGreater London, England, United Kingdom
Full-time

Guidewire Architecture, P&C domain expertise.We are seeking a highly experienced Guidewire Technical Architect to lead the architecture, design, and delivery of Guidewire-based insurance transforma... Show more

 • Promoted

London IT Operations Specialist: Networking, AV & Support

Jaide HealthGreater London, England, GB
Full-time

Jaide Health is looking for an IT Operations Specialist to provide primary IT support for the London office.This includes troubleshooting hardware/software issues, onboarding/offboarding employees,... Show more

 • Promoted

London IT Helpdesk Technician - Flexible Hours + PTO

C40 CitiesGreater London, England, GB
Full-time

C40 is seeking an IT Helpdesk Technician in London to manage day-to-day tickets, inventory and device management for Macs and iOS devices.You will assist with security procedures and support the te... Show more