Job Description
Millennium Hotel and Resorts UK are looking for the Groups Manager who will be part of their Event booking centre team. This role will support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
As a Groups Manager, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
Groups Manager key responsibilities are:
- Ensure you are managing and converting incoming Groups Business enquiries according to department standards, including but not limited to -proposal negotiation -upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management
Managing site visits – for clients, bookers and event suppliers
Ensure you have up-to-date knowledge of competitor hotels and venues
To ensure team manage any multi-property enquiries in a sensible manner
Responsible for supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date
Resolve any client disputes and complaints in a professional manner and within the guidelines issued
To work on behalf of, sell and convert the Group's business facility.
Support the accurate production of daily, weekly & monthly management information.
Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapt according to system and process changes required for the department.
In return we offer:
- Social Events, Wellbeing and Team Activities
Training and development
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest-free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. xwwtmva Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.