Medical Assistance Case Manager Cosham, Portsmouth £27,980 - £32,185 per annum Hybrid working is available once you are fully competent in the role and confidently settled into this position Interview date: Monday 31st of August. Start date: Monday 12th October We operate 24/7, 365 days a year, so this role involves a rotating shift pattern, including early shifts, late shifts, and weekends. Please ensure shift work fits with your personal commitments before applying or attending an interview. Use your customer service skills to make a difference around the world. Join our Medical Assistance team, helping travellers through medical emergencies when they need us most If you love connecting with people and take pride in providing outstanding customer service, why not bring those skills to a role thats truly rewarding? Every conversation, every act of kindness, and every helping hand can have a lasting impact on someones day. Were looking for Customer Service Case Managers to join a team where theyre valued, appreciated, and encouraged to grow. About the Role: As a Customer Service Case Manager in our Medical Assistance team, youll be much more than a customer service professional-youll be a lifeline for people facing medical emergencies while away from home. Every day, youll support customers from around the world during some of the most challenging moments of their lives. Working in real time, youll coordinate assistance, provide reassurance, and help people navigate unexpected medical situations with compassion and confidence. What you will be doing: * Manage a portfolio of medical emergency assistance cases, ensuring they are handled within agreed service standards and timeframes * Provide timely, compassionate support to customers experiencing medical emergencies around the world * Proactively review your caseload to ensure cases are progressing, decisions are accurate, and claims are resolved efficiently * Identify complex or high‑risk cases and elevate them to the appropriate teams when required * Escalating any concerns relating to potential fraud * Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration What you will bring to the role: * Customer Service experience * Excellent written and verbal English communication skills * Strong IT competency * Confidence in decision‑making * Empathy and commitment to enhancing the patient journey * Strong work ethic and professionalism * Ability to work the contracted hours and maintain commitment throughout the training period and beyond We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following: * Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa. * Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this. J-18808-Ljbffr
Medical Assistance Case Manager • Portsmouth, England
Naval Children’s Charity – Triage Caseworker (Education).The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC.Head Office in Portsmouth for training and a... Show more
Advantage Healthcare is part of City & County Healthcare Group.You’ll have access to all the resources, career pathways, benefits, investments, opportunities, and security that being part of City &... Show more
Covering regular weekend days and nights, plus additional shifts during the week.Yes - full UK licence and access to your own vehicle.With 14,000 colleagues across 32 care companies, we have one pu... Show more
As a full-time soldier, entry-level Driver for the British Army, youll:.Play an essential role in transporting soldiers and supplies across the world.Ensure people, ammunition, rations, and equipme... Show more
A leading medical recruitment agency is seeking an experienced Consultant Gastroenterologist to join a dedicated team at the Practice Plus Group Surgical Centre in Portsmouth.This role involves del... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Centre Manager - Flex office Manager - Leisure Centre Manager.A wonderful opportunity to join a very w... Show more
Connect2Hampshire is looking for Caseworkers to coordinate the statutory Education, Health and Care Plan (EHCP) process in East Hampshire.The role is fully remote, paying £307 a day, and focuses on... Show more
Salary: GBP60 - GBP60 per hour.On behalf of our client, we are looking for a Test Manager to join them on a 12 -month contract.As the Test Manager you will be accountable for defining the test appr... Show more
Independent Medical Director – UHNW Family Estate.Portsmouth, United Kingdom | Posted on 06/07/2026.Independent Medical Director required for a UHNW family.Permanent, £240k GBP tax-free role with m... Show more
A Brief Introduction to Our Business.Fleet X Logistics is a fast-growing delivery company operating across the South Coast, offering stable, year-round contracts.We pride ourselves on reliability, ... Show more
Multi-site Dermatology Group Seeks Remote/Hybrid Medical Assistant.Optima Dermatology is recruiting a part time Medical Assistant to join our Patient Care Team, based in Portsmouth, NH, as a remote... Show more
Hampshire County Council are recruiting for Caseworkers.Fully remote The EHCCo is responsible for coordinating the statutory Education, Health and Care Plan (EHCP) process for children and young pe... Show more
As a Delivery Manager, you are accountable for team performance and the end-to-end delivery of products and services.You will build high-performing, motivated teams, fostering a culture of continuo... Show more
Milestone LLC seeks a Support Specialist to deliver training, support and AOL's services within the community setting.You will handle client documentation, reports and develop treatment goals with ... Show more
Milestone LLC in Portsmouth seeks a qualified supervisor to oversee daily treatment and case management services.The role focuses on ensuring staff prepare progress reports, coordinating client int... Show more
A charitable organization is seeking a Triage Caseworker (Education) to support naval families in accessing educational resources.This role involves assessing needs and providing recommendations fo... Show more
Health & Social Care Assessor (Field-Based)Portsmouth and Surrounding Areas | Field-based with travel requiredFull-time | Permanent£33,000 per year + bonus + expensesPlease only apply if ... Show more
Assistant Manager | Southampton | Up to £35,000.RAPIDLY EXPANDING and the MARKET LEADER in their retail sector!.If you thrive on pace, people, processes and passion, then drive your career fo... Show more
Security clearance: Eligibility to gain UK SC Security Clearance.Travel required: Occasional travel within UK and international.Location: Portsmouth (60% of your working week must be office based).... Show more
Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust.The closing date is 09 August 2026.Are you ready for a new challenge? Do you think you have the skills to lead, develop and motiv... Show more
