Job Description
Customer Information & Complaints Assistant | Healthcare | Bradford | 3 Months Interim | £16 - £17ph
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Castlefield Recruitment is delighted to be supporting a leading NHS organisation to recruit a Customer Information & Complaints Assistant. This is an excellent opportunity for an organised and customer-focused administrator to join a busy team delivering high-quality support to members of the public and key stakeholders on a 3 month, interim basis.
Role Profile
- Act as the first point of contact for customer enquiries via phone, email and post
Provide professional, empathetic customer service and signpost enquiries appropriately
Maintain accurate records and correspondence
Support meetings, minute-taking and general administration
Liaise with internal teams and external stakeholders
Ensure confidentiality and compliance with GDPR and information governance
Person Specification
- Previous customer service and administrative experience
Excellent communication and organisational skills
Strong attention to detail and IT skills (Microsoft Office) xwwtmva
Ability to manage competing priorities and work both independently and as part of a team
Experience handling confidential information
NHS or public sector experience would be advantageous
If this role is of interest, please send a copy of your most recent CV to
Work Location: Hybrid remote in Bradford (West Yorkshire, Yorkshire and Humber Region)