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Castlefield Recruitment
Customer Information & Complaints AssistantCastlefield Recruitment • Eastbrook, West Yorkshire, United Kingdom
Customer Information & Complaints Assistant

Customer Information & Complaints Assistant

Castlefield Recruitment • Eastbrook, West Yorkshire, United Kingdom
5 days ago
Job type
  • Temporary
Job description

Job Description

Customer Information & Complaints Assistant | Healthcare | Bradford | 3 Months Interim | £16 - £17ph



Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.


Castlefield Recruitment is delighted to be supporting a leading NHS organisation to recruit a Customer Information & Complaints Assistant. This is an excellent opportunity for an organised and customer-focused administrator to join a busy team delivering high-quality support to members of the public and key stakeholders on a 3 month, interim basis.



Role Profile



  • Act as the first point of contact for customer enquiries via phone, email and post


Provide professional, empathetic customer service and signpost enquiries appropriately


Maintain accurate records and correspondence


Support meetings, minute-taking and general administration


Liaise with internal teams and external stakeholders


Ensure confidentiality and compliance with GDPR and information governance




Person Specification



  • Previous customer service and administrative experience


Excellent communication and organisational skills


Strong attention to detail and IT skills (Microsoft Office) xwwtmva


Ability to manage competing priorities and work both independently and as part of a team


Experience handling confidential information


NHS or public sector experience would be advantageous




If this role is of interest, please send a copy of your most recent CV to



Work Location: Hybrid remote in Bradford (West Yorkshire, Yorkshire and Humber Region)

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Customer Information & Complaints Assistant • Eastbrook, West Yorkshire, United Kingdom

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