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Splend
Customer Service RepresentativeSplend • Charing Cross, Greater London, United Kingdom
Customer Service Representative

Customer Service Representative

Splend • Charing Cross, Greater London, United Kingdom
8 days ago
Job type
  • Full-time
Job description

Job Description

About the role



Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.



This is a zero-hours contract role with shifts available between Monday - Friday & Weekends Saturday - Sunday, all between the hours of 9am and 9pm offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment.



Key Responsibilities:



  • Working to manage customer interaction queries, issues, questions and complaints.


Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.


Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.


Building sustainable relationships and engaging customers by going the extra mile.


Working to meet personal and team qualitative and quantitative targets.


Follow all compliance measures and provide accurate response both verbally and written.


Keep accurate record keeping in CRM (Zoho)


Collaborate with relevant departments to provide a positive solution to the customer.


Be a team player and add value to the Splend, daily.


Comfortable to work a zero hours contract.


Must be able to work weekends and bank holidays as required.




Key Requirements:



  • Minimum 1+ years’ experience in a customer service position


Be a natural problem solver


Have superb communication skills both written and verbal


Be tech savvy and quick pick-up new systems with ease


Present a cheerful, positive manner and show a willingness to help our customers


Strong customer service focus and commitment to excellence


Effective time management and organisation skills


Experience using Zoho (preferable)




Diversity & inclusion


At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.


If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. xwwtmva We'd rather hear from you than have you talk yourself out of it.


When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

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Customer Service Representative • Charing Cross, Greater London, United Kingdom

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