General Manager

General Manager of Operations & Growth Coversure BYB Group Lead. Inspire. Build.

At Coversure BYB Group, we believe exceptional businesses are built by exceptional people.

Over the past three years we've proudly been recognised as Yorkshire Insurance Broker of the Year, but we're not interested in standing still. We're entering an exciting new chapter, with ambitious plans for growth, investment in our people and continued expansion.

To help us achieve that vision, we're looking for an exceptional Head of Operations & Growth.

This is not a traditional management role.

It's an opportunity to become one of the key leaders within our business, working alongside the Directors to shape our future, develop our people and create an environment where both our clients and our team can thrive.

If you're looking for a role where you can genuinely influence strategy, lead high-performing teams and leave a lasting legacy, we'd love to hear from you.

About the Role

Reporting directly to the Directors, you'll take ownership of the operational performance of the business, ensuring our people, processes and service standards continue to evolve as we grow.

You'll be empowered to challenge existing ways of working, implement improvements, develop future leaders and drive a culture built around accountability, collaboration and exceptional client outcomes.

This is a highly visible leadership position where your decisions will directly influence the future direction and success of the business.

What You'll Be Responsible ForLeadership

• Inspire, coach and develop a high-performing team across multiple locations.
• Create a culture of accountability, ownership and continuous improvement.
• Mentor future leaders and support succession planning.
• Foster an environment where people feel valued, supported and challenged to achieve their best.

Operations

• Lead the day-to-day operational performance of the business.
• Improve processes, systems and efficiencies to support continued growth.
• Ensure consistently high standards of client service across all departments.
• Monitor performance against business objectives, identifying opportunities for improvement.

Growth

• Work alongside the Directors to deliver the company's strategic growth plans.
• Support the recruitment, development and retention of exceptional people.
• Identify operational opportunities that improve profitability, scalability and client experience.
• Help shape the future structure of the business as we continue to expand.

Commercial Performance

• Understand the drivers of business performance and contribute towards achieving ambitious growth objectives.
• Use data and management information to support informed decision-making.
• Encourage a culture where commercial awareness and exceptional customer outcomes work hand in hand.

About You

You'll be an experienced leader who enjoys bringing out the very best in people.

You're commercially minded, naturally collaborative and someone who enjoys finding better ways of doing things.

You'll also bring:

• Proven experience leading and developing successful teams.
• Strong operational and organisational skills.
• Excellent communication and relationship-building abilities.
• The confidence to make decisions and take ownership.
• A passion for continuous improvement.
• High levels of integrity, professionalism and emotional intelligence.
• A positive, proactive and solutions-focused mindset.

Experience within commercial insurance or financial services would be advantageous, but we're equally interested in exceptional leaders from other professional service environments who can demonstrate transferable leadership, operational and commercial skills.

Why Join Coversure BYB Group?

Joining Coversure BYB Group means becoming part of an ambitious, independent business where your contribution will genuinely matter.

We offer:

• A senior leadership role with real influence.
• Direct access to the Directors and involvement in strategic decision-making.
• The opportunity to shape the future of an award-winning business.
• A collaborative, supportive and forward-thinking culture.
• Investment in your personal and professional development.
• The opportunity to build and develop your own team as the business grows.
• A competitive salary and performance-related rewards.

Our Values

We're looking for someone who shares our belief that success is built on:

• Doing the right thing, every time.
• Putting clients first.
• Supporting and developing our people.
• Embracing innovation and continuous improvement.
• Working together to achieve exceptional results.

Ready to Help Shape Our Future?

If you're looking for more than just your next role—if you're looking for the opportunity to influence, inspire and build something truly special—we'd love to hear from you.

Join us and help shape the next chapter of Coversure BYB Group.